Syrians working with aid agencies to try to help the thousands injured as Assad's security forces unleash tanks, guns and airpower to crush a seven-month uprising against his rule had hoped for a lot more.
The First Lady's office contacted them and said she wanted to hear about the difficulties they faced in the field. She met the humanitarians in Damascus.
"She asked us about the risks of working under the current conditions," he added.
But when she was told about the abuses of power being committed by her husband's notorious secret police, Mrs Assad's blank face left them unimpressed.
"She sees everything happening here. Everything is all over the news. It's impossible she doesn't know," said the volunteer. Yet even if Mrs Assad does know about the worst of the violence and the 3000 civilians human rights groups accuse the regime of killing, many people who have met her question what she could possibly do about it.
"Whatever her own views, she is completely hamstrung," said Chris Doyle, the director of the Council of Arab-British Understanding. "There is no way the regime would allow her any room to voice dissent or leave the country. You can forget it."
Mrs Assad, who achieved a first class degree in computer science from King's College university, was brought up in Britain by her Syrian-born parents, who were close friends of Hafez al-Assad, the former President of Syria. She started dating Bashar al-Assad in her twenties and they married in 2000, when she moved to Syria for the first time.
She championed several development initiatives, and delivered genuine change by helping to create NGOs in Syria, as well as highlighting the plight of disabled children and laying the groundwork for plans to rehabilitate dozens of Syria's ramshackle museums.
For some, she is the modern, made-up face of a former pariah state; to others, an aloof, 21st-century Marie Antoinette. Either way, nothing perhaps summed up the fate of Syria's First Lady better than the disastrously-timed interview run by Vogue magazine in its March issue this year.
Amid obsequious descriptions of Chanel jewellery and her matey banter with Brad Pitt during the Hollywood star's 2009 visit to Syria, the article described how the Assad household was run on "wildly democratic principles'. According to Mrs Assad: "We all vote on what we want, and where."
Naturally, many outraged Syrians were left asking why the Assads could not extend them the same courtesy.
Independent