According to witnesses, Muslims - who make up about a third of Kenya's mainly Christian population - were ordered by the gunmen to leave the scene. Everyone else had to remain behind for the slaughter.
High though the casualty figures were, the real sense of shock was conveyed by the way it was relayed in real time through digital media. Not only did fleeing shoppers take mobile phone footage of dead bodies and terrified mothers clutching their children, there was a gleeful running commentary from al-Shabaab's Twitter feed, a 21st-century mouthpiece spitting 8th-century religious venom.
"The Mujahideen entered Westgate mall today at around noon and are still inside the mall," cackled one post. "What Kenyans are witnessing is retributive justice for crimes committed by their military."
What the wider world was witnessing, meanwhile, was the coming to age of a group that was all but unknown 10 years ago, but whose sympathisers in Somalia's vast diasporas now pose as much of a threat to Western interests as any other al-Qaeda franchise. Nor is al-Shabaab's influence restricted purely to Somalis - two years ago, Kenyan police arrested a young Nigerian-born Briton for trying to cross the Somalia border to join the group. Scotland Yard fears that up to 100 other Britons may have been trained in Somalia with al-Shabaab, raising the prospect of a more organised terror strike in the future.
"If we don't act now, there could be devastating results," warned Dr Razaq Raj, an expert on Islamic terrorism at Leeds Metropolitan University. "The international community must think about how to challenge al-Shabaab."
So who exactly are Harakat al-Shabaab al-Mujahideen, to give them their full title?
The shortened version of their name translates as "The Youth" - the current generation of which in Somalia has grown up with some of the bleakest prospects on the planet. Most have known nothing but anarchy in their home country, which has been without a properly functioning government since 1991.
It is perhaps no surprise, therefore, that many have broken with Somalia's long-standing tradition of moderate Sufi Islam to embrace the more militant strains exported from the Saudi peninsula, which has set up vast numbers of madrassas in Somalia in the past 20 years.
I first heard of al-Shabaab on a trip to Mogadishu in 2006, when a coalition of Islamists - including moderates - had managed to impose peace after nearly a decade-and-a- half of warlord thuggery. As we saw, the Islamists' trick was partly to put warlords' ex-footsoldiers through religious "bootcamp", converting yesterday's murderers, robbers and rapists into tomorrow's holy warriors.
But alongside the fragile peace came Taliban-style strictures banning music, dancing and most other kinds of fun.
Fearing that Somalia's new Islamist overlords would also turn it into a haven for al-Qaeda, in early 2007 Washington authorised an invasion by neighbouring Ethiopia. Islamist rule was replaced with a transitional government propped up by UN mandate, Western cash and African Union troops.
The invasion also had the effect, though, of turning al-Shabaab into an all-out guerrilla movement, divorced from its more moderate allies.
It began a vicious insurgency against the transitional government, and also seized control of much of Mogadishu and swathes of southern Somalia, dreaming up edicts as ludicrous as anything imposed by the Taliban.
Teenage girls would be stoned to death for adultery, women were banned from wearing bras on the basis that they showcased the chest, and in 2010, men were even forbidden from watching the South Africa World Cup.
For children, meanwhile, one of the few acceptable forms of entertainment was Koranic recital contests, for which prizes would include guns, grenades and land mines to use against the "infidel" African Union forces.
While publicly condemning the piracy industry that boomed in Somalia from 2008, al-Shabaab is also thought to have quietly taken fat slices of ransom payments in exchange for turning a blind eye to buccaneers on their turf.
In the past two years, the movement has lost control of Mogadishu and alienated even its own followers through its refusal to let foreign aid agencies operate in the country.
But while its domestic fortunes have waned, its international agenda has grown in tandem with other African militant groups, such as Nigeria's Boko Haram and Mali's al-Qaeda in the Islamic Maghreb.
During the 2010 World Cup, al-Shabaab bombers carried out their first major attack abroad, killing 74 people in an attack in Uganda.
As Ahmed Abdi Godane, an al-Shabaab leader implicated in the murder of two British aid workers 10 years ago, put it: "What happened in Kampala is just the beginning."