Treasure Island general manager Robert Wade told the Herald the New Zealand family was just arriving at Treasure Island for a five-night Christmas break when the accident happened.
He said staff raced to the beachfront crash site and helped the passengers who had cuts and bruises.
"Our nurse tended to the passengers and the crew and made sure they were okay," said Mr Wade.
No one was seriously injured and all the holidaymakers had chosen to stay in the islands for their break, he said.
The New Zealand family were now at Treasure Island and the second couple continued by helicopter to a different resort.
"It'll certainly be memorable," Mr Wade said.
As a precaution the elderly couple first flew back to the mainland for a medical check up before resuming their holiday at a different resort.
"They were quite happy to get back in a chopper yesterday and fly to the mainland and obviously quite happy to fly today to their resort," said Mr Wade.
He said the New Zealand family was keen to proceed with holiday plans and were continuing with their pacific getaway.
"The nurse saw them, took them to their rooms and visited them a couple of times to make sure they were still comfortable and felt okay."
The Ministry of Foreign Affairs and Trade confirmed it had offered the family assistance.
Mr Wade said the incident was being investigated by Fiji's Civil Aviation Authority.
Australian Bob Carroll was eating with his family just 50m away when the Eurocopter smashed into a tree before hitting another tree and crashing next to a pool.
"Holy s***!! Bizarreo and freaky and scary but thank God all got out of the chopper and we are all OK," Carroll said on Facebook.
The wreckage will return to the Fiji mainland by barge.
Island Hoppers was not available for comment.
