More than 20 passengers were injured from severe turbulence that saw them slam into overhead lockers as their plane "dropped like an out of control elevator."
The Jetblue flight from Boston to Sacramento was forced to divert to an airport in Rapid City, South Dakota during the midair drama that left 24 people - 22 passengers and two flight attendants - needing medical help.
Witnesses say passengers were flung around the cabin, with many cracking their heads so hard into the overhead compartments that dents were left in the roof.
"Flight attendant was in galley during incident. Hit her head on ceiling and completely dislodged panel. Cuts, neck injury and concussion," passenger Derek Lindahl wrote on his Twitter account.