You have to forgive Malaysia Airlines a few foibles.
It wasn't the airline's fault the plane went missing. It wasn't the airline's fault it took so long to find the ruins, and it's only partially the airline's fault that no one is joyous at the prospect of riding Malaysia Airlines to Beijing any time soon.
But, sheesh, how about a Crisis Management Plan, huh guys?
I'm constantly startled when big First-World companies respond to foreseeable crises with full-scale ineptitude.
No one appears to have sorted a plan for what to do should the s*** hit the fan.