In a crisis, look for the helpers.
Yesterday, the crisis was a hostage situation in a Trader Joe's store in Los Angeles. And the helper was Sean Garace.
Police say a man had shot his grandmother at least seven times, injured another woman and dragged her into his grandmother's car to escape. A police pursuit led him the store as he exchanged gunfire.
He barricaded himself inside the store, with some of the 40 to 50 people inside, the Los Angeles Times reported. Some fled out exits. Others hid.
Gerace, who works at the store, devised a plan.