"Everyone there was trampling on each other to get on to the helicopter. First children, then women and then men.
"But the men, they started hitting us so they could get on first. They didn't take into consideration the women or the children, nothing."
British passenger Nick Channing-Williams pictured after his rescue, covered in soot. He thought that he might die on the ferry. Photo / Supplied
Turkish passenger Saadet Bayhan, speaking to Turkey's NTV television from a rescue ship, also said there were no fire alarms and that passengers woke each other up.
"We experienced the Titanic. The only thing missing was that we didn't sink," she said.
A rescued Turkish passenger, Aylin Akamac, told the state-run Anadolu Agency from hospital in Brindisi that the rescue operation was disorganised and claimed there were only three lifeboats on the ferry.
Others had pleaded to their families and the authorities over the phone prior to the mass rescue mission to do whatever possible to save them from danger. A cook on the ship is reported to have said in a call to his wife: "I cannot breathe, we are all going to burn like rats. God save us."
The family of British showjumper Nick Channing-Williams, who emerged from the vessel with his face covered in soot, said they were "extremely relieved" at his rescue. Mr Channing-Williams' Greek fiancée, Regina Theoffili, had previously been flown to safety in a helicopter.
The fire broke out on the car deck of the ferry. Ten people died in the blaze. Photo / AP
A total of 422 passengers and 56 crew members were on board the ferry that caught fire off the coast that was found today to have "safety deficiencies" reported in an inspection on 19 December, including missing emergency system parts and faulty fire doors.
The 37-year-old show-jumper, who is based in Greece, is one of six Britons believed to have been travelling on the ship which had been sailing from the western Greek port of Patras to the Italian port of Ancona on the Adriatic Sea.
Mr Channing-Williams called his family in Berkshire to say he had been taken to a hospital in Italy and was on his way to being reunited with Ms Theoffili.
His stepfather, Steve Jobar, said: "We believe he has been helicoptered to the mainland and taken to the same hospital as Regina."
Susan Daltas said her daughter Mia and her two granddaughters had been rescued from the ship while her British son-in-law Marcus called her from a phone while he has remained on the ship. The youngest girl has been taken to hospital to be treated for hypothermia.
Of her son-in-law, Mrs Daltas said: "He was shaken, obviously, but I think he'd been staying strong for the family, and the minute they were safe he went a bit wobbly.
"It's just cold, and he said his mobile was soaking wet because they had to keep moving around the boat to get away from the fire. So it's obviously not pleasant."
- The Independent