They were promised "majestic", "stylish and "elegant" accommodation but a Kiwi family instead got dirt, grease and mould at their Gold Coast hotel.
Australian media reports that Towers of Chevron Renaissance will be assessed to make sure it complies with adequate standards of hygiene after New Zealander Stephen Matthews and his relatives laid a complaint with the country's Office of Fair Trading.
The Christchurch resident and family members Michael Douglas, Kristy-Lee Donnan and her 11-month old baby Marlie paid AU$900 (NZD$1008) for their three-night stay at the hotel.
Photos supplied to the Gold Coast Bulletin show extensive dust around their accommodation, mould in the wet areas, grease in the kitchen and sticky or dirty floors and carpets.
"The most disturbing fact is that the accommodation supplier placed another family in straight after we abandoned the unit," Matthews told the newspaper.
