Kylie Cay's death had "shattered many lives", her brother said.
Kylie Cay's death had "shattered many lives", her brother said.
The grieving family of an Australian woman who died after being attacked by her partner say they're appalled Ambulance Victoria didn't send help.
Kylie Cay was 44 when she died in June 2016 of a ruptured spleen, caused by injuries inflicted on her by partner Justin Turner, who was jailed for manslaughter in 2017.
Audio captured the moment the Port Fairy woman, moaning in pain, begged Ambulance Victoria for help.
The Coroners Court of Victoria last week heard Ambulance Victoria telling Cay during the recording that she didn't need an ambulance because it "wasn't a medical emergency".
In an emotional statement shared with NCA Newswire, Cay's brother Heath Cay said the loss of the loving mother, sister and daughter had "shattered many lives".
The Geelong police officer said the family had requested an inquest because "such events should never be repeated".
Justin Turner was convicted of manslaughter and jailed in 2017.
Cay's body was found in her home by her son and mother.
But Ambulance Victoria then cancelled the dispatch and assigned a triage paramedic to call Cay instead, the court heard.
The paramedic who called her, Jarrod Freckleton, previously told the court he "would do things differently" if he had his time again.
But he said that he was "applying the appropriate protocol" when he refused her pleas for an ambulance after she told him she could not afford a taxi to hospital.
Heath Cay said two of Kylie Cay's three children were now living with their grandparents after her death.
Their grandfather had gone back to work to support the children, cancelling retirement travel plans to instead drive cement trucks at the age of 71.
Cay's family members remain deeply affected by her death four years ago.
