After years of piecemeal measures to address hate, abuse and misinformation on its service, Facebook's critics hope that pinching the company where it hurts will push it towards more meaningful change.
As of today, 530 companies have signed on — and that's not counting businesses like Target and Starbucks, which have paused advertising but did not formally join the "Stop Hate for Profit" campaign, which calls its action a "pause" rather than a boycott.
"Many businesses told us how they had been ignored when asking Facebook for changes," campaign organisers wrote in a letter to advertisers this week. "Together, we finally got Facebook's attention."
But Facebook's already-tarnished public image may sustain more damage than its business.
If the ad pause lasts one month, Citi Investment Research analyst Jason Bazinet estimates, the likely impact on Facebook's stock will be US$1 per share. Based on today's closing price of US$237.92, that's a decline of less than half a percent.
If the businesses extend their boycott indefinitely, Bazinet suggests the likely impact would be US$17 a share, or about a 7 per cent decline. That's less than the 8 per cent drop Facebook shares sustained last week after global consumer-products maker Unilever said it would pause advertising on Facebook and Instagram for the rest of the year.
Also, Facebook shares have already bounced back from that dip.
Nick Clegg, Facebook's vice-president of global affairs and communications, tried to reassure businesses that Facebook "does not benefit from hate" and said the company has every incentive to remove hate speech from its service.
He acknowledged that "many of our critics are angry about the inflammatory rhetoric President Trump has posted on our platform and others, and want us to be more aggressive in removing his speech."
Clegg, however, offered few concessions, and instead repeated Zuckerberg's frequent talking point that "the only way to hold the powerful to account is ultimately through the ballot box."
He pointed to Facebook's get-out-the-vote efforts as evidence of the company's commitment, along with the billions of dollars, tens of thousands of content moderators and other investments it has made in trying to improve its platform.
While Facebook is making efforts to hear out its critics, it remains clear that ultimate decisions will always rest with its founder and CEO, who holds the majority of the company's voting shares and could effectively run the company for life, should he desire to.
It's not clear that he will see any reason to bend further to meet protesters' demands.
"Data of past boycotts suggests the observable impact is relatively mild," said Brian Wieser, global president of business intelligence at GroupM, advertising holding company WPP's media agency arm.
At the same time, he added, given these "extraordinary times," it's possible that a long-term, pervasive boycott could shift advertising dollars away from Facebook to other companies.
Beyond bad PR, though, experts say the protest isn't likely to make a lasting dent in Facebook's ad revenue, in part because plenty of other advertisers can step in.
Stifel analysts said in a note to investors this week that "well over" 70 per cent of Facebook's advertising dollars come from small and medium-sized businesses and "these advertisers may be less concerned with the optics of where their ads are placed than large brands."
Citing data from Pathmatics, Stifel said the top 100 brands spent roughly US$4.2b on Facebook ads last year, representing around 6 per cent of the company's nearly US$70b of total ad revenue in 2019.
Facebook hosts more than eight million advertisers, according to JPMorgan.
"We do not expect significant risk to numbers for Facebook as many other marketers ... will take advantage of potentially lower-priced inventory," JPMorgan analyst Doug Anmuth wrote in an investor note.
- AP
