A weekly ode to the joys of moaning about your holiday, by Tim Roxborogh.
"I said to Stu, 'What the f is this?'" Not traditionally the reaction you're looking for when you arrive at a hotel but, for Disgruntled Of Hamilton, also known as Bex of the Mystery Escape to Invercargill that made headlines a couple of weeks ago, perhaps understandable. Though I have to say, the whole story raises questions. Namely, why would you book a mystery escape if you're fussy and your holiday time is precious?
It goes like this: Bex and her partner Stu had paid Air New Zealand almost $1500 between them for what they'd been told would be a "deluxe three-night mystery break". The accommodation was promised as being 4-5-star though this was clearly not the case from the comically drab photos that accompanied their tale of woe. Explaining that they have five children (including one with special needs), this little indulgence of luxury and excitement had been something they'd been holding out for for weeks.
But oh no, never again for Bex and Stu. "I just stood there with my mouth open when I found out we would be going to Invercargill," - Bex.
So they ditched New Zealand's southernmost city for the more glamorous Queenstown up the road (at considerable extra expense), complained to Air New Zealand and were eventually refunded the original trip. Bex and Stu then kindly warned others to - shock horror - choose where you want to go on holiday. They suggested "Bali or the Gold Coast" and explained that mystery escapes were "not worth the risk".
I get that the accommodation wasn't up to scratch and was genuinely worthy of contacting Air New Zealand over. But objections about the destination when everyone knows there's a whiff of "the money or the bag" to a Mystery Escape seems a little naive.