Amidst stories of passengers punching flight attendants, going on rampages and clocking up prison sentences for abuse, a refreshingly joyful passenger video has gone viral but one detail left viewers confused.
The video shows passengers waiting at Gate B7 in Louis Armstrong International Airport, New Orleans for a delayed Southwest Airlines flight.
According to Facebook user, Mike Vadala, who posted the original video, Southwest Airlines staff said anyone who wanted to ask a question would have to sing a song.
One confident passenger didn't just take them up on the joke; he seemed to knock it out of the park, grabbing the loudspeaker microphone and performing Blackstreet's 1990s R&B classic "No Diggity".