The flight attendant was not identified. Paramedics took her to a hospital for treatment, and she was later released. Southwest flew a friend to San Diego to be with her.
The Federal Aviation Administration said Monday that airlines have reported 2,500 incidents of unruly passengers this year, including 1,900 cases in which passengers refused to wear face masks, which are required by federal rule. The FAA provided those numbers as it announced it was seeking civil penalties totaling US$54,500 ($75,000) against five passengers for behavior ranging from refusing to wear a mask to assaulting flight attendants.
"I've been in the industry since 1992, and this is the worst ever," Montgomery said in an interview. "People seem to be more angry. When they're asked to do something, compliance seems to be more difficult."
Southwest and most airlines train flight attendants to de-escalate tense situations with unhappy travellers. Montgomery said those tactics are growing less effective and a small number of passengers are becoming bolder in challenging the authority of crew members.
Montgomery, the president of Local 556 of the Transport Workers Union, wrote about the weekend attack in a letter to Southwest CEO Gary Kelly.
Montgomery asked Kelly to lobby federal officials for more federal air marshals on flights and to ban passengers who violate rules instead of putting them on another flight. She said flight attendants are concerned about Southwest's plan to resume selling alcohol on board planes. Many recent cases that have caught FAA's attention involving passengers who were drinking.
In the letter, the union proposes that Southwest:
♦ Better inform passengers of criminal repercussions: "The flying public needs to understand that egregious behavior will result in being banned from flying with Southwest Airlines.''
♦ More consistency in policies: "No passenger should be removed from one flight only to be permitted to board the very next Southwest Airlines flight after a noncompliance incident. We ask that you take a strong stance to ensure that unruly passengers are not welcome to travel with us. Period. Full stop.''
♦ Increase the number of federal air marshals on flights and they "get involved and take action'' when crew are threatened.
- Associated Press