Check-in: Is intimately at a small desk in the lobby, refreshing drink in hand.
The style: Elegant and serene with the finest modern furnishings and personalised service. Nothing is too much trouble here.
The room: Suite 10 (there are only 10 in total) looks out over St Peter's Church and gardens and up towards the mountain ranges north of Queenstown. The large private balcony is a sun-trap. This is modern, five-star luxury and the Eames lounge chair and ottoman are the real deal - making it very hard not to just sit in front of the gas fire watching Sky Movies on the large flat-screen TV - which you can also see from the bathtub.
The bed: A super king with the crispest cottons, a pillow menu and a piece of housemade fudge at turn-down each evening.
Toiletries: Molton Brown.