They spent three hours speaking to three different customer service advisers before Booking.com helped them to find a new place. They traipsed across the town at midnight, hoping to find a good night’s rest elsewhere.
However, the night was far from saved.
Bradley described the next place as a “dungeon-like stay” at ”some sort of abandoned medical facility”. It was filled with hospital beds, industrial equipment, exposed chemicals, cables, pipes and an axe that “looked like something out of a murder film”.
They took a video to highlight what Bradley said he could only describe as “vibes of a human trafficking horror film”.
As they continued inside the property, they found “hazard after hazard”, including a generator room and a serious smell of damp. To top it all off, the front door wouldn’t lock.
The group contacted Booking.com again. “They wanted us to find somewhere and then they would refund us up to £900,” Bradley told MailOnline. “But of course, the price of accommodation has shot up now.”
Tired of dealing with the fiasco, the group eventually found new accommodation that cost double the price of the first place for the next few days. Scotland play Switzerland in Cologne on Thursday morning NZ time.
“We left the apartment and booked a hotel for one night (which is on @bookingcom by the way) but we can no longer afford to stay here without help from @bookingcom,” Bradley said on X.
A Booking.com spokesperson told Metro UK: “This is not the experience we would want for anyone booking a stay on our platform and are in touch with the customer, so we can look into what happened and to make sure they are properly supported.”
