An Italian court sentenced a prolific TripAdvisor fake reviewer to prison for nine months in what the company called one of the first cases of review fraud leading to a criminal conviction.
TripAdvisor detected and blocked more than 1000 attempts to submit fraudulent reviews by PromoSalento, an online marketing site targeting hospitality businesses, the company said in a pair of statements Tuesday. Some reviews were posted and later deleted for hundreds of properties.
The scheme by the man, who was not named, was to write and sell the reviews to companies to boost their prominence.
Sites such as TripAdvisor and Yelp, and commerce giants like Amazon, have gone on the offensive against fraudulent paid online reviews, saying they mislead consumers and undermine buyer confidence in retailers.
The ruling in Italy is a signal that both companies and courts may be getting more serious about the elaborate and lucrative operation of fake review sales, said Tommy Noonan, founder of ReviewMeta, a website that helps consumers spot suspicious Amazon reviews.