Jane Jurgens visits American Airlines Flagship Business Class lounge at LAX's terminal 4.
The greeting: Courteous, which was commendable as the two staff had just been dealing with a rather difficult man whose lounge access wasn't showing up on their computer system. He was taking it out on the staff, rather than understanding they were just doing their jobs.
First impression: Where is the bar? On entering, it's not immediately clear — I could see a TV lounge and the bathrooms and showers, but I couldn't see any food or drink stations.
There was no need to panic though; I just had to turn the corner and there it was.
What's there: As above, plus a large room with self-service bars, hot and cold food options and a range of seating.