With millions of New Zealanders getting ready for their summer holidays, Qualtrics today launched new research revealing our nation's biggest frustrations when flying, and how these impact who we choose to fly with.
The Qualtrics 2019 Airline Pain Index interviewed 350 travellers from New Zealand and Australia about their common frustrations and issues when engaging with commercial airlines.
Top of the list was lost luggage, with 87 per cent of respondents stating it bothered them a lot or made them not want to fly with that airline again.
This is followed closely by hidden fees when booking and cancelled flights (both 86%).
Rounding out the top 5 is unclean airplane bathrooms (80%) and uncomfortable seats (76%).