Jetstar is “notably worse” than other airlines in Australia when it comes to cancellations, according to an industry report.
The Airline Competition in Australia report by the Australian Competition and Consumer Commission (ACCC) published this month shows flight cancellations have become more common over the year. In April 2023, 3.9 per cent of flights were cancelled, higher than the industry’s long-term average of 2.1 per cent. This totalled around 1700 flights.
Of the flights that did go ahead, only 71.8 per cent arrived on time. This meant more than 12,000 flights arrived more than 15 minutes late, the report stated.
The ACCC found some airlines were worse than others. Jetstar in particular was called out for its high rate of cancellation and lateness.
“Jetstar continued to perform significantly worse than the rest of the industry,” the report stated. “It cancelled 8.1 per cent of flights in April, more than double the rate of the other airlines.”