Stephanie Holmes flies aboard United Express UA5644, from Redmond, Oregon to Los Angeles.
The plane: Canadair CRJ-200 — a Skywest Airlines plane operating as United Airlines regional branch, United Express.
Class: Economy.
Airport experience: As Ronan Keating once almost said, life was a roller coaster at Central Oregon's Redmond Airport. I arrived far too early, with the plan that I could spend the afternoon catching up on work. After about three hours, with two to go until my flight, I was informed of a delay due to poor air quality. My original flight was due to go to Auckland, via San Francisco, but the delay meant I would miss my connection in San Fran.
As I was on the phone to United's customer service, about to book a night in San Francisco to catch the next day's flight, the operator told me an agent at the airport was already working on changing my flights. I tracked down a United staff member, Christopher, who told me that his colleague Max had booked me on a United flight to LA, which would mean I could make a connection to Auckland with American Airlines. I couldn't believe how easy this was all sorted out. Max and Christopher, you are absolute angels.