TelstraClear is looking to relocate its call centre service offshore, a move which could affect 120 jobs.

The sale of Telecom's Australian business could keep dividends up, says an industry analyst.

A 15-year-old ended her life after getting threatening messages from her lover's wife.

A Weekend Herald survey timing how long it takes internet service providers to provide human support uncovers some alarming waits.

Telecom's in-house magazine has published letters from forgiving XT customers as a "happy pill" to boost staff morale.

More than one million New Zealand homes used broadband to connect to the internet in 2009.

Telecom is targeting a reduction of 200 top jobs this year, after cutting its earnings guidance for years 2011 through to 2013 years.

Telecom shares fell 6c after it cut earnings guidance for the financial years from 2011 to 2013.

Telecom has appointed Kieren Cooney, the chief executive of its retail dealer partner Leading Edge NZ, as the new director of its troubled mobile division.

Vodafone says it has has received a "huge" influx of customers from Telecom in the wake of its rival's XT dramas.

Telecom says it "absolutely unreservedly apologises" for an intermittent XT outage in the Auckland area this morning.