The Commerce Commission has has ordered Telecom to refund customers over a Fair Trading Act breach.

Mobile users may benefit after the Commerce Commission said cross network charges should be dropped by as much as 13c a minute.

The Commerce Commission has formally asked that mobile termination rates be regulated to promote better competition.

Vodafone says it will honour its Red Network pricing plan after complaints of misleading ads and overcharging were brought to light.

Customers say problems with Vodafone's broadband service extend beyond an online tool that offered discounts to people who were later charged full price.

In the next few weeks many bidders to take part in the Govt-backed rollout of a high-speed broadband network will be knocked out of the game.

At the height of Telecom's problems with its XT mobile network and 111 access, it kept the public in the dark about faults.

Inadequate home wiring, old hardware and software are all creating broadband bottlenecks in the home.