Paul Reynolds says as CEO, he is there to lead Telecom through the "tough times" - something he could not achieve if he were to resign.

Telecom CEO Paul Reynolds says XT technology partner Alcatel is on notice over the network's constant failures, while announcing the company's plan to compensate affected XT customers.

Vodafone and Two Degrees are launching offers specifically for disgruntled Telecom users in light of recurring disruptions to the XT network.

Telecom under further pressure despite the resignation today of one of its top executives.

One of Telecom's top executives, chief transformation officer Frank Mount, has resigned as the XT mobile network fiasco claims another scalp.

The Government says there is little it can do to help customers frustrated with Telecom's XT network failures.

Telecom's troubled XT network has suffered another outage this afternoon with customers south of Taupo experiencing major disruption.

The Commerce Commission, in a split decision, has rejected regulation as a means to reduce the costs of mobile phone calls.

The company that installed Telecom's XT network faces different problems with other parts of its global business, a US corruption probe shows.

Still reeling from the XT debacle, Telecom must woo back disgruntled customers and rebuild its image.

Four Manila-based call centre staff have been suspended over abusive text messages sent to Telecom customers.

Telecom is investigating claims a customer received an abusive text from its call centre after complaining of delays in her cellphone service.

Telecommunications reporter Helen Twose looks at the latest and greatest from the show floor at the Mobile World Congress in Barcelona.