Telecom has tapped former Vodafone NZ boss Tim Miles on the shoulder to head up Gen-i.

Telecom's goodwill gesture in the wake of last week's broadband outages has drawn criticism from customers who already get free national calls.

Broadband services are returning for hundreds of thousands of Telecom customers following an outage this morning.

Telecom has announced flat-rate data plans for its customers travelling overseas, with CEO Simon Moutter saying they would be easier for customers to understand.

After 20 years of texting technology, New Zealanders are still avid text messagers, despite a decline in use overseas as smartphones take over.

Top mobile firm sheds 50,000 in 3 months.

Vodafone lost 50,000 mobile customers between July and September, on the back of similar losses in the New Zealand market earlier this year.

Analyst predicts Telecom faces major battle to fight off rival's bid for a greater share of broadband market.

New Zealand has some of the most expensive iPhone 5 plans compared to Australia, Britain and the United States.

The wages which need to be reduced are those of the CEOs and other high-level management positions, writes Ryan Wood. "A maximum wage also has a trickle-down effect."

Patrick Kershaw says charging per gigabyte is wrong. "It is anachronistic to a country moving toward prevalence of the UFB and ultra fast connectivity everywhere."

The iPhone 5 was launched in NZ early today to eager customers standing by to be first in - and All Black great Jonah Lomu did the honours at one Auckland store.

Former Telecom boss Paul Reynolds pocketed more than $12 million in cash and shares during his final year with the company.