Latest fromRetailing
Critics' bite spur to improvement
The 159 dogs at Barkley Manor can't give online feedback on their grooming and the way they're treated.
Everyone's a critic online - perils and promise for business
Is your business at risk from online customer reviews?
Chainstore axes topless adverts
Australasian tween clothing chain Supre is under fire after running ads featuring a young topless model.
Music store trumpets 30 year milestone
Auckland's famed music store Real Groovy is celebrating its 30th birthday over the long weekend, after weathering financial troubles three years ago and the continued threat of digital downloads.
<i>Debbie Mayo-Smith: </i>Good customer experience makes dollars and sense
Let's look at why customer service is so important to the bottom line.
Eftpos switch-off looms for hundreds of retailers tomorrow
Hundreds of retailers will be reduced to cash-only trading tomorrow as Paymark begins the process of disconnecting non-compliant eftpos terminals from its network.
Whitcoulls saviours have work cut out in internet age
Anne and David Norman will have their work cut out in turning the Whitcoulls and Borders book retailing chains around.
Success: Discounts delivered over the phone
Smartphone entrepreneur wins Hi-Tech award, and attracts some big-name customers.