Latest fromRetailing
Contact Energy refunds $280,000 to misled customers
Contact Energy has agreed to refund 25,000 customers more than $280,000...
Kronic craze spurs specialist dealer to open in central city
Even long-time owner of Hemp Store concerned by availability.
Retailer's rough patch costs jobs
Kids' clothing chain to cut East Tamaki workforce by 55 and close all its US stores.
Still hitting the G spot
Gucci is 90. To mark its birthday, the luxury label is paying homage to the classic designs that made it great.
Pumpkin Patch pulling out of the US
Pumpkin Patch plans to close its US stores, write-off unprofitable outlets in the UK and cut head office staff, saying there's no sign that 'challenging and volatile' markets will improve any time soon.
Critics' bite spur to improvement
The 159 dogs at Barkley Manor can't give online feedback on their grooming and the way they're treated.
Everyone's a critic online - perils and promise for business
Is your business at risk from online customer reviews?
Chainstore axes topless adverts
Australasian tween clothing chain Supre is under fire after running ads featuring a young topless model.
Music store trumpets 30 year milestone
Auckland's famed music store Real Groovy is celebrating its 30th birthday over the long weekend, after weathering financial troubles three years ago and the continued threat of digital downloads.
<i>Debbie Mayo-Smith: </i>Good customer experience makes dollars and sense
Let's look at why customer service is so important to the bottom line.
Eftpos switch-off looms for hundreds of retailers tomorrow
Hundreds of retailers will be reduced to cash-only trading tomorrow as Paymark begins the process of disconnecting non-compliant eftpos terminals from its network.