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Latest FromOmbudsman
![Credit card scammers live the high life](/pf/resources/images/placeholders/placeholder_l.png?d=792)
Credit card scammers live the high life
A syndicate of scammers buys a luxury lifestyle after obtaining the credit card details of genuine bank customers.
![Bank fees reduced or even dropped as competition bites](/pf/resources/images/placeholders/placeholder_l.png?d=792)
Bank fees reduced or even dropped as competition bites
Some banks have reduced fees, while others have wiped some completely.
![Insurance battle after fighting off cancer](/pf/resources/images/placeholders/placeholder_l.png?d=792)
Insurance battle after fighting off cancer
Helen Henwood has beaten cancer. Now she is trying to win against her travel insurance company.
![Customers' anger as bank passes on personal details](/pf/resources/images/placeholders/placeholder_l.png?d=792)
Customers' anger as bank passes on personal details
A woman who mistakenly accessed another customer's account is irate that the BNZ disclosed her personal details so the man could resolve the matter.