Latest fromOmbudsman
Lodge found in breach of resource consent
The Ombudsman Office has ruled that retaining-wall piles for a luxury lodge at Pakiri Beach are on land reserved for planting bush.
Totting up Labour's spending 'mammoth task'
Govt staff are not yet halfway through the "mammoth task" of compiling the previous Government's credit card records for public release.
Banking watchdog fields twice as many complaints
The office of the banking Ombudsman received twice the number of formal complaints in 2008/9 than it did a year ago.
Hospital restrains man for six years
A mentally ill patient restrained in solitary confinement for almost six years is one of several disturbing cases the Ombudsmen have uncovered.
Credit card scammers live the high life
A syndicate of scammers buys a luxury lifestyle after obtaining the credit card details of genuine bank customers.
Bank fees reduced or even dropped as competition bites
Some banks have reduced fees, while others have wiped some completely.
Insurance battle after fighting off cancer
Helen Henwood has beaten cancer. Now she is trying to win against her travel insurance company.
Customers' anger as bank passes on personal details
A woman who mistakenly accessed another customer's account is irate that the BNZ disclosed her personal details so the man could resolve the matter.