New ZealandKind words from <i>Top Gear</i> starRichard Hammond has spoken out about the XT shambles, saying the launch was "good fun" but he hadn't personally tested the service.23 Feb 03:00 PM
TelecommunicationsXT failures grounds for customers to leave networkCustomers wanting to get out of Telecom XT contracts may have grounds to do so - but only if they have been the victim of repeated faults in the network.23 Feb 03:00 PM
TelecommunicationsXT failure: Cause of outages remains a mysteryTelecom admits it has still not determined the exact cause of its crippling XT network outages.23 Feb 03:00 PM
Employment'Here for the tough times' - Telecom CEO won't resignPaul Reynolds says as CEO, he is there to lead Telecom through the "tough times" - something he could not achieve if he were to resign.23 Feb 06:38 AM
EmploymentTelecom offers major compensation package after XT failuresTelecom CEO Paul Reynolds says XT technology partner Alcatel is on notice over the network's constant failures, while announcing the company's plan to compensate affected XT customers.23 Feb 03:37 AM
TelecommunicationsTelecom rivals move quickly to lure away XT usersVodafone and Two Degrees are launching offers specifically for disgruntled Telecom users in light of recurring disruptions to the XT network.23 Feb 01:15 AM
EmploymentTelecom's 'lack of process' behind XT failure - expertTelecom under further pressure despite the resignation today of one of its top executives.23 Feb 12:53 AM
EmploymentTelecom executive resigns over XT failureOne of Telecom's top executives, chief transformation officer Frank Mount, has resigned as the XT mobile network fiasco claims another scalp.22 Feb 11:00 PM
EmploymentGovt says little it can do to help XT customersThe Government says there is little it can do to help customers frustrated with Telecom's XT network failures.22 Feb 09:22 PM
EmploymentTelecom boss to speak on XT outageTelecom's CEO will today speak about yesterday's XT network outage, which came as the NZ head of the company that built the network announced his resignation.22 Feb 06:53 PM
EmploymentBoss quits as network goes down ... againThe head of the company that built Telecom's XT network has announced he is leaving the company - as the system collapsed again last night.22 Feb 03:00 PM
TelecommunicationsRegulate telcos or users will suffer, say lobbyistsA lobby group says mobile customers will pay if the telecommunications industry is not regulated.22 Feb 03:00 PM
TelecommunicationsMobile phone regulation rejected by commissionThe Commerce Commission, in a split decision, has rejected regulation as a means to reduce the costs of mobile phone calls.21 Feb 10:00 PM
TelecommunicationsCan Telecom survive?Still reeling from the XT debacle, Telecom must woo back disgruntled customers and rebuild its image.20 Feb 03:00 PM
TelecommunicationsTelecom identifies staff responsible for 'f*** you' textsFour Manila-based call centre staff have been suspended over abusive text messages sent to Telecom customers.19 Feb 01:55 AM
TechnologyWebstock: Cheap as chips - your networked chairAdam Greenfield, in Wellington to speak at the Webstock conference - has a different take on computing than the rest of us - and sees networks where we see mundane things.18 Feb 07:25 PM
TelecommunicationsTelecom: 'Serious hardware failure' to blame for XT outage Telecom admits a "serious hardware failure" was responsible for a widespread outage in its much-vaunted XT mobile network.18 Feb 03:00 PM
TelecommunicationsTrees that tweet, Duran Duran go 3G at mobile mega-showTelecommunications reporter Helen Twose talks to 80s hair bands, gets tweeted at by a shrub, sees Audi's Wi-Fi-toting A8 and meets a guy paid to roll his eyes at the Mobile World Congress.18 Feb 01:30 AM
TelecommunicationsTelecom launches inquiry into 'F*** you' call centre textTelecom is investigating claims a customer received an abusive text from its call centre after complaining of delays in her cellphone service.17 Feb 05:13 AM
TelecommunicationsMobile tech could 'reshape society' says Vodafone bossTelecommunications reporter Helen Twose looks at the latest and greatest from the show floor at the Mobile World Congress in Barcelona.16 Feb 11:36 PM
TechnologyGoogle working on language translating phoneStumped by foreign languages when you're travelling? Google is working on software that translates text captured by a phone camera.16 Feb 08:47 PM