It has been several months since I wrote about customer service. However, I had such a bad experience recently that it's prompted me to write again.

Facebook, Twitter, blogs are cost-effective ways to target a specific market, says business owner.

Smartphone entrepreneur wins Hi-Tech award, and attracts some big-name customers.

When you're writing an article, inserting the next step should be really simple.

Local burger chain BurgerFuel says its first store will soon be opening in Iraq.

Big discounts on a lavish caviar brunch. A cooking and wine-pairing class at a knock-down price. Customised bouquets for Mother's Day from one of Manhattan's most exclusive florists.

Go with your gut feel a bit more ...

Negotiation - it's something you do every day, from dealing with the family or choosing a restaurant with your partner, to dealing with prospective clients and employers.

Suddenly, grab-a-bargain websites are everywhere, with deep discounts on anything from burgers to overseas holidays.

All over New Zealand, local authorities are looking for ways to make the most of the tournament and its tourism opportunities.

A local inventor who devised a solar powered lighted cap has started marketing to Japanese consumers, hit by power blackouts after last month's earthquake and tsunami.

Put on some Bach, Beethoven or Chopin. And listen to the music. What do you hear? You hear variation. The music races madly ahead. Then it stops. It goes softer, then louder. Then at a normal volume once again.

There's great comfort in sticking to your routine, isn't there? That doesn't just apply to what you order at restaurants or how you have your coffee. Most people also stick to their routine at work, doing what they've always done.

The best salespeople are those that ask questions and let the other person open up and talk.

Last year, Apple released a product. "This product is doomed to fail", said many experts. After all, the type of product had been introduced time and time again, and never succeeded.