![Jetstar admits 'mistake' when refusing young family $1560 refund](/pf/resources/images/placeholders/placeholder_l.png?d=810)
Jetstar admits 'mistake' when refusing young family $1560 refund
The Aucklander knew his rights but the Jetstar employee didn't appear to.
The Aucklander knew his rights but the Jetstar employee didn't appear to.
Airline takes a pop at rival Air NZ with $30 fare promotion.
The airline was pledging to support passengers, including covering costs.
Opinion: Cookie time for a sky-high price? Given a choice, you may want to shop around.
As always, there's a catch to this deal.
Yes, we’ve heard the smug 'carry-on-only' crowd but sometimes you have to check a bag.
Airline also explains why its network has been plagued by delays.
Travellers may think twice after hearing the competition caveat.
'We have been here in Raro for 5-6 days now and we are still in the exact same clothes.'
Passengers said it was 'hugely frustrating' to be left without checked bags.
She feels she is owed emotional damages for the ordeal.
A Jetstar flight was one hour into its journey from Bali when it was forced to turn back.
Federal police were quickly called to the abusive scene.
Most passengers would be surprised to know about this strict industry rule.
The woman went to incredible lengths to secure her prize.
Qantas has "let customers down time and time again".
Jetstar taking on new terrain - for two days - as part of fare sale.
A passenger was puzzled by what appeared to be a patchy fix on his plane wing.
Passengers broke into song as the woman was escorted off the aircraft.
'They just sat around and the only option left was for me to get on the floor and crawl.'
Cinque claimed her firing was "harsh, unjust, and unreasonable".
Some travellers were forced to pay more than $10,000 to fly home with another airline.
This two-second hack got one Melbourne family upgraded to business class, for free.
Ditch the winter cold with these Pacific Islands.
The airline drops its vaccination requirement in a move back towards 'normality'.
Z set for exit, Pushpay 'oversold', Air NZ's capital raise and Rivian's regrets.
The devastated traveller was banned from boarding over a strict regulation.
Aussies can now fly direct to Bali, but that doesn't mean it's easy.
Feeling the need to travel? How about a $62 return flight from Auckland to Christchurch?
Avoid these fashion faux-pas unless you want to be kicked off a flight.