Record $3.5m penalty: ‘Gobbledygook’ received when querying costs
Customer says insurers must cut through nonsense and be straight-up with people.
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Record $3.5 million fine for life insurer over dodgy policies
Watchdog sends a heavy signal after insurer's senior management made bad decisions.
Leading NZ travel insurer grappling with long claims backlog
Many Southern Cross Travel Insurance customers are facing major delays.
Woman’s life a ‘nightmare’ returning from holiday with undiagnosed parasite
For seven years Swift lived in pain, picking up a rare parasite on a family holiday.
Drought, snow, hurricanes ... The cost of extreme weather in the US in 2022
It was another near-record year in number of extreme events and overall damage from them.
Law Society’s actions compounded errors of its disciplinary body
Top lawyer says the profession's complaints system is 'broken'.
Covid for Xmas? What to do if sickness disrupts your holiday
Holidaymaker questions why booking dates couldn't be changed after getting Covid.
The most unusual pet insurance claims of 2022 revealed
From eating 17 socks to bean bag beans, some pets sure have a range of acquired tastes.
Insurer Tower to expand Fiji operation
The insurer will start repaying customers from next month.
Tower profit dragged down by provisions and large claims
Canterbury earthquakes and Tongan eruption weigh on insurer.
Fidelity Life CEO Melissa Cantell on transforming the insurance industry
How she plans to build back trust and grow the business.
FMA suing Vero on claims of overcharging customers $8m
Action dates back to allegations of activity from more than eight years ago.
Diana Clement: Kiwis are flying again but is your insurance up to standard?
OPINION: Plenty of New Zealanders have been prevented from travelling due to Covid-19.
Kate Dron: Post-pandemic crystal ball gazing
OPINION: Actuaries project months and years ahead - and this is what one predicts for NZ.
Life insurer penalised $700k for misleading customers
"Real harm" after failing to correctly pay cover to some sick or disabled customers.
Life insurance payouts to wronged customers climb to $43m in four years
And the regulator believes there will be more to come.
Australian tourist 'left for dead' in Bali dog attack
A tourist is recovering in an Indonesian hospital a 'near fatal' attack.
How health insurer Southern Cross plans to keep a lid on premium rises
The non-for-profit has made a $90 million surplus.
Looming financial adviser shortage prompts insurer to offer training
The number of new advisers coming into the industry has slowed to a trickle.
Which cars are thieves most likely to pinch?
Car thefts and attempted thefts have risen by a third nationally this year.
River flooding costs hit $100m a year
Weather-related damage may soon be as destructive as earthquakes.
Climate Change: Insurer eyes risk-pricing for coastal erosion
A major insurer is eyeing risk-based pricing for coastal erosion in another symbolic step.
Insurance boss: Flood cover won't continue being universally available
IAG calls on government to stop allowing building in flood-prone areas.
Insurance costs could increase massively as climate risk rises - modeller
It's predicted costs could start to double every two or three years for some houses.
'Life-changing mistake' led to $230k medical bill in US
Amanda Sesio put off going to the hospital because she did not have travel insurance.
Billion dollar sale: What's in store for Partners Life founder Naomi Ballantyne?
'We put everything we owned into it': How a Kiwi startup delivered a billion-dollar deal.
Higher natural peril costs pull down profit for insurer IAG
The Westport flood was the most expensive event for the insurance firm's NZ arm.
Reason backpacker refused $88k insurance payout from hotel balcony fall
Letting your hair down on holidays is common, but it could affect your insurance.
AA Insurance owner warns of premium increases
Insurers are facing rising reinsurance costs from higher natural disaster claims.
Homeowner wins battle to prove cracks caused by neighbouring road construction
Homeowner proves roller building road caused more than $20,000 damage to his floors.
Woman's compensation quest for pothole damage reaches Minister's office
She lost a hub cap and the car's wheel rim was bent.
Kiwi insurance tech firm raises $7.4m, plans ASX listing
Javln is looking at a share market listing in 12 to 24 months time.
Kiwi insurance start-up signs breakthrough deal with AIA
The company says it is on track to hit 100,000 customers next year.
Skip domestic travel insurance? Here's why that may be a mistake
Why you could be worse off skipping domestic travel insurance than international.