'Unacceptable': Supermarket pricing errors costing Kiwis millions each year
“Consumers should be able to trust that the price advertised is what they will pay."
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'A win': Banks strike cash settlements with scam victims who lost $400k
An elderly victim made 13 offshore money transfers to scammers with help from bank staff.
‘Just an estimate’: $9k shock gas bill dropped on family
Contact Energy told the customer the bill was due to their gas usage being underestimated.
Global IT outage a cashless wake-up call? Reserve Bank says keep physical cash for emergencies
Last Friday's CrowdStrike failure saw many unable to buy necessities as computers crashed.
'Dispose immediately': My Food Bag's warning to customers
Seventeen items, including dressings, pastes and sauces, were affected.
'Misleading': Air NZ hits back at 300% price report
Air New Zealand told Consumer NZ 'significant cost inflation' was to blame.
Opinion: 'An emotional discussion' - We need to know the size of NZ's energy hardship problem
OPINION: No one likes the idea of a family struggling to pay their power bill.
Close eye needed on potential petrol price gouging - Consumer NZ
Many motorists say they are paying more for fuel than their neighbouring towns.
$27,000 break-up: Woman takes man to tribunal over takeaways bill after fallout
She says he didn't pay her back for things like takeaways, medicine and a loan for a car.
'It's tough': Retailers shut up shop with consumer confidence down
The retail sector is probably seeing the worst conditions in modern memory.
'No one is demanding action': Petition calls on Govt, banks to refund scam victims
About $200m was stolen from Kiwi victims in 2023 alone, with half of households targeted.
How long should everyday appliances last? Why NZ needs a minimum product lifespan law
The fact is, modern products often fail to meet expectations for longevity.
What went wrong for Flybuys?
'Toaster scheme' coming to an end as consumers want faster and simpler rewards.
How to beat grocery stores at their own game
Supermarkets are designed to make you spend money, but if you focus you can beat them.
Check before you tap: Consumer warning over PayWave surcharges
The standard PayWave surcharge in New Zealand is 2.5 per cent of the price of a purchase.
Former homeowner ordered to cough up $5k for broken pump two years after sale
A plumber found it had been fouled by wet wipes.
Consumers urged to ensure they’re getting the best deal on electricity
The latest stats show electricity prices have been rising more slowly than incomes.
Consumer NZ reveals best and worst cars as voted by Kiwis
Consumer NZ surveyed Kiwi drivers about which cars are worth buying.
Soaring airfares: Air NZ happy 'to open the books' as political heat grows
Government not ruling out market study of domestic ticket prices.
Editorial: Time to turn the spotlight on to airline behaviour
OPINION: Dearth of data on price, performance a challenge for passengers, policy-makers.
More customers claim supermarkets overcharged them for underweight chicken
Customers find packets are underweight by as much as 75g.
Faces of the victims: The 25 scam casualties who lost $6.7 million to fraud
Meet the victims who bravely told their stories about being scammed.
'Failing consumers': Banks reviewing fraud rules after threat of Govt regulation
'Banks are paying lip service to this at the moment but I don’t see any action.'
'Blowing up': Car repair business blame young woman's driving for engine failure
The courtesy car suffered 'catastrophic engine failure'.
Gone forever? Godfreys loses woman's $800 vacuum then goes into receivership
Store refers woman to liquidator after losing expensive machine.
Is this New Zealand's most expensive airport coffee?
Trapped in departures, how much are Kiwis being asked to pay for a coffee and pie.
Inside Economics with Liam Dann: Why can’t Kiwis fix their mortgage for 30 years?
In the second of his new mid-week columns, Liam Dann answers reader questions.
Where Fair Go might go - and why are TV shows so expensive to make?
'Who the hell decided to cut this?' Could Fair Go work outside old-school TV?
Opinion: Facial recognition can be a vital tool to help combat retail crime crisis
OPINION: Foodstuffs' stores report over 500 breaches of trespass in just three months.
'Big stick': Watchdog warns new Govt faith in banking system at risk from scam scourge
Nicola Sladden wants banks to significantly improve fraud detection systems.
ComCom wrote to 12 retirement village owners on false, misleading claims
Companies should seek legal advice about issues it had raised, Commerce Commission said.
'Preposterous': Banking watchdog under fire, calls for law change to protect scam victims
Critics say customers who visit their bank are more protected than those paying online.
Dunedin Countdown set to reopen after no rats trapped overnight
The supermarket has been closed for the past two weeks.
'Fresh' artisan Countdown bread is shipped frozen from Oz
Customer service confirms to customer his fresh bread is made in Aussie and frozen.