Westpac is under fire for trying to ratchet homeowner's mortgage break fee by more than 500 per cent.

Popularity of short-haul travel proves a boon for local tourism.

Westpac New Zealand looks likely to follow the BNZ in cutting unpopular but lucrative penalty fees.

Our blogger, Tanya Thomson, analyses the onus on businesses under the Consumer Guarantees Act.

A woman who mistakenly accessed another customer's account is irate that the BNZ disclosed her personal details so the man could resolve the matter.