Passenger awarded $970 after airline chatbot hallucination
In a warning to airlines, the carrier ordered to honour the robot's claims.
AdvertisementAdvertise with NZME.
Latest fromConsumer Information
'Defies common sense': Seller refused refund for rain-damaged $2000 e-scooter
Tribunal: It 'defies common sense' for the seller to suggest it couldn't get wet.
Why do some supermarket cheeses cost 50 per cent more than others?
Cheese suppliers say the difference is not just down to the packaging.
'Tight' electricity supply situations may become more frequent
Tight electricity supply situations could become more frequent.
Tragic toll of online abuse outlined in pleas for Govt to take action
Dysfunctional, sluggish official responses blasted amid escalating online harms.
January consumer spending up, hospitality spending drops
Data from Worldline shows a slight lift in consumer spending in January.
Broadcaster's pic stolen for dodgy ad, brazen scam warning
Scams come amid more deepfakes, talk of rules overseas to punish offenders.
Mechanic to pay $30k in alleged Range Rover trading scam
Couple took an SUV to him to have it repaired and then ended up carless.
Annual household living costs increased 7 per cent - who was hit hardest?
The cost of living is outpacing inflation - up 7 per cent. But there is good news.
Consumer NZ warns of pitfalls of supermarket loyalty schemes
The consumer advocacy organisation is warning of cost-saving and privacy issues.
Out with Onecard - why you should (and shouldn’t) be brand loyal
Consumer NZ warns shoppers as supermarket launches new loyalty card.
Are you pie-curious? Kiwis divided by bold new flavour
The pie merges spaghetti bolognese and cheese with a flaky pastry. Is it for you?
Put a bung in it: Former homeowner tells new owner after $17k leaking pool claim
The ad said: "Beautiful homestead complete with swimming pool for those hot, sunny days."
Harvey Norman revenue falls in spending downturn
Consumers are being more cautious about investing in their homes, the company says.
December spending on a “sharper decline than expected”
Electronic card spending fell at the end of last year which might be bad news for retail.
Pepsi v Coke: Who won the battle of the fizz in Consumer NZ's blind taste test?
Find out how the world's most famous cola compares to other brands.
Botched: Unveiling cancelled after mistakes made on family headstones
One headstone had three mistakes. The other said 'Godfather' instead of 'Grandfather'.
Fears Red Sea attacks will soon hit Kiwis in the pocket
New Zealand consumers could soon pay the price for shipping networks being disrupted.
Bad Santa? Returning unwanted pressies and other consumer rights
OPINION: Whether it's a robot or a dessert, those written warranties need to be honoured.
Waterbeds, wine coolers and wool bathing shorts: What Consumers Price Index tells us about our past
The CPI has been around for more than 100 years, so is a window to our past.
Can you spot what's wrong with this car seat photo?
A photo of a child in a car seat has caused a furore online.
Reality check for self-checkout
The promise of self-checkout was alluring. But theft and gripes abound.
Car imports take a tumble in November but we still have a trade deficit
A big drop in EV imports is a strong feature of the latest overseas trade statistics.
Apple halts US sales of Watch before Christmas after losing patent case
Financial Times: US judge finds blood oxygen sensor on new timepieces infringes patents.
Consumer confidence at highest level in nearly two years
Bank says more households expected the economy to strengthen over the coming year.
Retailers urged to plan ahead as Kiwis become better bargain hunters
Big majority surveyed expect to hold off on purchases until major sales event arrives.
Shock as GDP falls 0.3 per cent in September quarter
The country's economy shrank in late winter and early spring, confounding experts.
Turf wars: Couple awarded damages after complaint their artificial lawn was 'too shiny'
Now the installer has to rip up the turf and start again.
Not fit for purpose: Fitbit makes deceptive consumer law claims, fined $11m
'We are pleased Fitbit admitted its misconduct, especially since this is the second time.'
'Totally unfair': Retirement village resident decries $285,000 transfer fee
Consumer NZ says such fees are unfair and mean people often can't shift.
Black Friday: A hit or a miss for consumers and retailers?
Black Friday spending was down but some retailers came out with a win.
Lifetime of products is shrinking - NZ needs 'right to repair’
OPINION: It's easier to throw away products than fix them. Are new laws the answer?
Hawke's Bay, what are you doing with your $240 power payment?
'We don’t want anyone to miss out on the $240 they are entitled to.'
Nasty loan surprise: Ombudsman's warning over Xmas ‘payment holidays’
A motorist's nasty loan surprise could be a lesson to others.