Editorial: Airline performance spotlight should be just the start for passengers
OPINION: Australia has introduced a new passenger rights scheme, NZ continues to lag.
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Latest from Consumer Information
Dairy company made false ‘100% Pure NZ’ claims on products from India
Dairy company fined $420k for misleading customers.
Explained: What you need to know about Du Val group issues
Who is behind the group, and why did the FMA start investigating it?
Transpower gives green light for generators to use more water
Consumers could be paid to use less power if the situation deteriorates.
Mortgage break fees: Businesswoman shocked at $15k charge to change banks
A reason to watch those rates: changing banks could cost thousands.
‘Just an estimate’: $9k shock gas bill dropped on family
Contact Energy told the customer the bill was due to their gas usage being underestimated.
US consumers show signs of flagging, companies and analysts warn
Financial Times: Hints a crucial driver of economic growth may have peaked.
‘The worst will soon be past’: ANZ survey shows consumer confidence bounce
Inflation expectations continue to fall and there is some optimism about the future.
Tips for identifying and avoiding scams
Identifying email scams is getting increasingly more difficult.
Chorus intervention will save public $250m over four years, ComCom says
The decision would impact the prices consumers pay for fibre.
Liam Dann: Are we winning the inflation battle? Verdict due this week with CPI data out
Consumer Price Index data should confirm whether November rate cut hopes are on the mark.
'Death waiting to happen': Toddler nearly electrocuted by faulty plug - Furious dad
“We could have been attending my daughter’s funeral."
Which NZ businesses are most profitable?
Antique and used goods dealers among those making the biggest profits.
US consumer goods companies are losing upper hand on pricing
Financial Times: Ones that imposed relentless post-pandemic price hikes reaching limits.
Leaky garage: 'Inaccurate' statement comes back to bite seller three years later
Former owner liable for $29k repair costs because of what he said when he owned it.
Is cash still king? And do stores have to accept it?
ANZ says fewer than 1% of banking transactions are now made in person.
$27,000 break-up: Woman takes man to tribunal over takeaways bill after fallout
She says he didn't pay her back for things like takeaways, medicine and a loan for a car.
Woman takes boyfriend to disputes tribunal after he misses airport drop-off. She misses concert
The pair's relationship did not survive the legal spat and they are now separated.
Apple scraps ‘buy now, pay later’ service in the US just months after rollout
Financial Times: iPhone maker pivots from Pay Later service after just one year.
Troubled Laybuy companies placed into receivership
The buy now, pay later outfit cites fraud and a flat economy among insurmountable hurdles.
Kiwibank faces prosecution over $7m in customer overcharging
'Serious' charges come after multiple errors in Kiwibank’s manual and electronic systems.
Z Energy hits back at watchdog's petrol price claims
How much are 'feather and rocket' pricing tactics costing you?
Tips on how to heat your home and save money
Here's how to make your home warm properly and keep your power bill down.
'No one is demanding action': Petition calls on Govt, banks to refund scam victims
About $200m was stolen from Kiwi victims in 2023 alone, with half of households targeted.
How long should everyday appliances last? Why NZ needs a minimum product lifespan law
The fact is, modern products often fail to meet expectations for longevity.
ComCom issues warning to ferry operator after Cook Strait cancellations
The watchdog says Bluebridge potentially misrepresented consumers’ rights to compensation.
Editorial: Commerce Commission job cuts should cause concern
Between banks, supermarkets and petrol, more oversight is needed not less.
New tech bill will allow consumers to share data
The new legislation will initially apply to the banking sector.
Former homeowner ordered to cough up $5k for broken pump two years after sale
A plumber found it had been fouled by wet wipes.
Woolworths honours cancelled points after competition mistake
Angela London was among 79,000 people to receive a winning email by mistake.
'Really tough day': Axed TVNZ show Fair Go screens final episode
'Gutted' hosts present last show and reveal where Kiwis can go for help now.
Consumers urged to ensure they’re getting the best deal on electricity
The latest stats show electricity prices have been rising more slowly than incomes.
'Couldn't believe it': Kiwi shoppers left 'deflated' by supermarket prize error
"We celebrated our $30 windfall for a few hours yesterday then were very deflated."
2degrees hit with charges over alleged misleading 'free Aussie roaming' claims
It turns out 2degrees' 'free Aussie roaming' for business plans was capped at 90 days.