Latest fromConsumer Information
Natural insecticide affects pet dog
A popular natural insecticide is being forced to change its labels after a woman's dog got so sick it could barely move because of the spray.
Changes to flesh out cars' histories
A key document in the second-hand car sales process will be changed after problems were highlighted in a Herald investigation.
Consumer Watch: Legal fight at market
Victoria Park Market shopowners have hired a lawyer in a fiery dispute with the well-known shopping centre's developers and managers.
Buy Crikey: Get someone to shop for you
This week, I spent more than two hours of valuable time trying to find the right pair of Nike or adidas soccer boots in the right size and the right colour.
Trade Me sellers' shock treatment
Trade Me sellers may be hit with a fine if they can't prove that the electrical goods they are selling are safe.
Ask Susan: Phone troubles
We bought our daughter a phone from Noel Leeming for Christmas. It then started to not receive texts so we took it back to the store.
Buy Crikey: Online market also offers food
Trade Me doesn't jump out as the place to buy your groceries.
Irradiated veges sold
Irradiated tomatoes are on shop shelves, but some customers and even retailers are still unaware that they have been treated.
Buy Crikey: Cherry pick for best bargains
Isn't the weekly food shop a drag? Whingeing children, supermarkets that move the products you like, misleading sales, and the eventual decapitation of your bank balance at the checkout.
Consumer Watch: Banks pressured to make swaps easier
Banks could be forced to allow customers to take their account number with them when they shift to a new bank, in the same way customers can take their cellphone number with them when they move telcos.
'Bloodbath' phone company rivalry
Pre-pay mobile phone users are reaping the benefits of a price war described by Telecom chief executive Simon Moutter as "a bit of a bloodbath".
Underground Kitchen hampered by council run-in
A popular food outlet drawing growing numbers of customers through social media is in a battle to stay afloat after falling foul of Auckland Council rules.
Buy Crikey: Clear the decks for sales action
I don't shop in the "sales". That's because it's much better to wait for "clearance". Why get a 10 per cent or 20 per cent discount?
Ask Susan: Technical Slingshot issues
My Slingshot issues have been mostly technical - trouble getting on to a website, disconnecting with the server and hopelessly slow.
Home brands a foreign legion
Buying supermarket own-brand products may save you money - but often means choosing something not made in New Zealand.
Rail collapse spurs recall
A cot on which the sides collapsed has been recalled following at least three complaints.
Buy Crickey: Nothing but the best for bubs
Parents everywhere want the best for their babies. And millions worldwide will be watching just what Wills and Kate buy and use for baby George.
Ask Susan: Paying bond for products under warranty
I bought a cellphone in May, and every time I make a call, it hangs up. It is under warranty but The Warehouse wants to charge me $55 to send it away, which, if it is covered by warranty, I will get back and if not, I won't. Can they charge this fee?
Cosmetic changes
Fancy the chance to try new, free beauty products and tell the world what you think of them?
Fans on edge before kick off
It is less than a week until the first English Premier League games are broadcast live online instead of on Sky Sport - and some football fans are worried the quality of the picture will be too poor to enjoy.
Fonterra causes parent panic
Helplines are still being flooded with queries from thousands of concerned parents following Fonterra's infant milk contamination scandal.
Formula firms see orders cancelled
Kiwi baby formula companies are having orders cancelled in China and contract negotiations with Chinese customers terminated.
Imported irradiated tomatoes coming soon
Irradiated Australian tomatoes are set to appear on New Zealand shelves but a local lobby group is questioning how consumers will be able to spot them.
Hong Kong hotline gets hundreds of calls
More than 80,000 cans of suspect infant formula have been recalled in Hong Kong and a hotline set up by the city's authorities has been fielding hundreds of calls.
Govt 'price-fixing to suit mates' in Chorus
Lines company Chorus would benefit and consumers would lose out from Government proposals made at the start of a review of telecommunications law.
Sugar alert for kids' cereals
Almost two-thirds of children's breakfast cereals contain too much sugar, a survey of brands sold in New Zealand shows.
Worried parents take their babies to GPs
Frustrated parents have been flooding helplines in a desperate bid for information on which infant formula is safe and some have taken their children to the doctor.
Dad: 'It's hard not to be worried'
Worried parents have criticised authorities over misinformation about Karicare formula.