Airbnb and Bachcare's cancellation fees in the firing line
Some customers have been left hundreds of dollars out of pocket, says Consumer NZ.
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Latest fromConsumer Information
All you need to know about Black Friday - and where to find the best deals
Shopping and sales event kicks off early for many retailers.
Are supermarket prices fair? Industry responds to Govt probe
Retail NZ says it is not for lack of competition.
Three people treated in hospital after eating spoiled fish from Hello Fresh meal
The trio took themselves to Hutt Valley DHB's emergency department after eating the fish.
Kmart and Bunnings owner in expansion mode in NZ market
ASX-listed retail company is expanding its business in New Zealand.
Hyundai NZ recalls Kona electric car due to battery fire risk
Hyundai is recalling its Kona electric cars due to a battery fault which poses fire risk.
Increasing cost of living, drop in income: Kiwi consumers' biggest concerns
Consumer insights report highlights New Zealanders fears for the year ahead.
Biggest hurdle for retailers ahead of Christmas
Edward Caughey says stock issues - not muted spending - could prove problematic.
Electronic retail spending almost back to pre-Covid levels
Spending figures for September show encouraging signs.
Revealed: The most complained about retailers
Chain run by NZX-listed firm received the most complaints over its face masks.
Kiwi celebs back Anchor's plant-based milk bottle plans
Anchor has created the world's first plant-based milk bottle.
NZ's retail sector showing signs of life but still fragile - report
An ASB economist says increase in domestic spend can't fill void of tourists over summer.
Auckland Airport entices domestic travellers with click-and-collect shopping
Auckland Airport extends online click-and-collect offering to domestic travellers.
Oranges and kiwifruit a hit as Kiwis try to avoid Covid-19
Kiwis bought 800,000kg more oranges with kiwifruit, and supplements also popular.
Blow for 340,000 Auckland households - power trust's payout falls 25%
Tax changes mean community trust payout has fallen to $280.
Potentially deadly airbags: Thousands still not replaced
The airbags are faulty, dangerous, potentially deadly and need to be replaced urgently.
'Exploits and degrades the instrument': Pink Batts ad upsets recorder players
ASA dismissed the complaint, saying the ad was unlikely to cause widespread offence.
'It looks like extortion': Watchdog hits out at $320 towing fee
AA has labelled the towing fees excessive and called for government regulation.
Face off: Baby products firm Terra hits back at allegations about its face masks
Terra says the circulation of incorrect information is damaging to its brand.
Consumers warned muesli bar batch contains rubber
The Ministry for Primary Industries says the affected bars should not be eaten.
Sylvia Park to open $277m Galleria shopping mall extension next month
The new precinct will add an additional 60 shops to the country's largest mall.
Not much on the cards: Retail spending dives in August
Drop in retail spending, weak economic outlook forecast ahead of Christmas.
Countdown recalls baby food products punctured by rodents
Countdown is recalling three brands of baby food pouches.
Why level 3 has been a 'disaster' for food producers, manufacturers
Food & Grocery Council says Auckland boundary restrictions playing havoc on industry.
Inside NZ's biggest retail store: Ikea rival Nido set to open second level of 27,000 sqm site
New level featuring three-bedroom house and more than 100 showrooms to open next week.
Covid-19: Consumers think face masks are too expensive
The majority of consumer complaints over the past week have been about face masks.
Consumer confidence set to dive - what that means for recent golden run of retail spending
Second wave of community transmission expected to dent run of increased spending.
Low internet prices about to end: Report
Low internet prices has to end so the sector can invest, says forum.
Lifting the lid: Consumer NZ blasts funeral insurance premiums
They're touted as bringing peace of mind at death but a watchdog wants a law change.
Falling prices in June quarter raise spectre of deflation
NZ inflation fell by 0.5 per cent over the June quarter.
EY Consumer Index: Does price outweigh the desire to shop local?
Is the drive to shop local here to stay or a short-term fad?
Briscoes customer on hold for five hours - then takes matter into his own hands
All Bruce McAulay wanted to cancel an online order. Then hours passed.
How Kiwis' shopping habits changed during each Covid-19 alert level
It was convenient during lockdown and a reason why consumers continue to shop online.
Revealed: Consumer NZ report ranks power companies from best to worst
A look at the winners and losers in the energy sector.