Latest fromConsumer Information
![Woman takes boyfriend to disputes tribunal after he misses airport drop-off. She misses concert](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Woman takes boyfriend to disputes tribunal after he misses airport drop-off. She misses concert
The pair's relationship did not survive the legal spat and they are now separated.
![Apple scraps ‘buy now, pay later’ service in the US just months after rollout](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Apple scraps ‘buy now, pay later’ service in the US just months after rollout
Financial Times: iPhone maker pivots from Pay Later service after just one year.
![Troubled Laybuy companies placed into receivership](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Troubled Laybuy companies placed into receivership
The buy now, pay later outfit cites fraud and a flat economy among insurmountable hurdles.
![Kiwibank faces prosecution over $7m in customer overcharging](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Kiwibank faces prosecution over $7m in customer overcharging
'Serious' charges come after multiple errors in Kiwibank’s manual and electronic systems.
![Z Energy hits back at watchdog's petrol price claims](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Z Energy hits back at watchdog's petrol price claims
How much are 'feather and rocket' pricing tactics costing you?
![Tips on how to heat your home and save money](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Tips on how to heat your home and save money
Here's how to make your home warm properly and keep your power bill down.
!['No one is demanding action': Petition calls on Govt, banks to refund scam victims](/pf/resources/images/placeholders/placeholder_l.png?d=796)
'No one is demanding action': Petition calls on Govt, banks to refund scam victims
About $200m was stolen from Kiwi victims in 2023 alone, with half of households targeted.
![How long should everyday appliances last? Why NZ needs a minimum product lifespan law](/pf/resources/images/placeholders/placeholder_l.png?d=796)
How long should everyday appliances last? Why NZ needs a minimum product lifespan law
The fact is, modern products often fail to meet expectations for longevity.
![ComCom issues warning to ferry operator after Cook Strait cancellations](/pf/resources/images/placeholders/placeholder_l.png?d=796)
ComCom issues warning to ferry operator after Cook Strait cancellations
The watchdog says Bluebridge potentially misrepresented consumers’ rights to compensation.
![Former homeowner ordered to cough up $5k for broken pump two years after sale](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Former homeowner ordered to cough up $5k for broken pump two years after sale
A plumber found it had been fouled by wet wipes.
![Woolworths honours cancelled points after competition mistake](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Woolworths honours cancelled points after competition mistake
Angela London was among 79,000 people to receive a winning email by mistake.
!['Really tough day': Axed TVNZ show Fair Go screens final episode](/pf/resources/images/placeholders/placeholder_l.png?d=796)
'Really tough day': Axed TVNZ show Fair Go screens final episode
'Gutted' hosts present last show and reveal where Kiwis can go for help now.
![Consumers urged to ensure they’re getting the best deal on electricity](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Consumers urged to ensure they’re getting the best deal on electricity
The latest stats show electricity prices have been rising more slowly than incomes.
!['Couldn't believe it': Kiwi shoppers left 'deflated' by supermarket prize error](/pf/resources/images/placeholders/placeholder_l.png?d=796)
'Couldn't believe it': Kiwi shoppers left 'deflated' by supermarket prize error
"We celebrated our $30 windfall for a few hours yesterday then were very deflated."
![2degrees hit with charges over alleged misleading 'free Aussie roaming' claims](/pf/resources/images/placeholders/placeholder_l.png?d=796)
2degrees hit with charges over alleged misleading 'free Aussie roaming' claims
It turns out 2degrees' 'free Aussie roaming' for business plans was capped at 90 days.
![Coffee price surge: Dutch multinational reaps profits from NZ consumers](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Coffee price surge: Dutch multinational reaps profits from NZ consumers
Why you're paying more for your latte and who's making the profit.
![Soaring airfares: Air NZ happy 'to open the books' as political heat grows](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Soaring airfares: Air NZ happy 'to open the books' as political heat grows
Government not ruling out market study of domestic ticket prices.
![Dented rental car: Woman's credit card charged for damage she didn't cause](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Dented rental car: Woman's credit card charged for damage she didn't cause
Company claimed the door wouldn't open so took money off her credit card without asking.
![Revealed: The most complained-about telco](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Revealed: The most complained-about telco
Free, independent dispute service says there are still too many complaints.
![Viagogo loses 6-year battle against Commerce Commission](/pf/resources/images/placeholders/placeholder_l.png?d=796)
Viagogo loses 6-year battle against Commerce Commission
Watchdog says global ticket seller is its most complained-about trader.
![More customers claim supermarkets overcharged them for underweight chicken](/pf/resources/images/placeholders/placeholder_l.png?d=796)
More customers claim supermarkets overcharged them for underweight chicken
Customers find packets are underweight by as much as 75g.