Air NZ’s radical move to tackle long contact centre waiting times
The airline says call centre service levels are still not up to scratch.
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'Absolute zoo': Auckland Airport chairman responds to shareholder criticism
The company says improvements over the last month should help during summer.
Defence Force: Firefighter shortage cuts Ōhakea option for diverted airliners
There's a national shortage of qualified personnel and very limited training options.
Why the outlook for Air New Zealand is clouding over
Airline releases half-year guidance as it faces bumps ahead.
Record arrivals from India help boost tourist numbers
India is the fifth-largest source of overseas visitors to New Zealand.
Qantas upheaval: Board chairman to quit scandal-hit airline
Cleanout of board as Australian airline confronts 'reputational issues'.
Happy landings: What airlines and airports want from the next government
New Zealand's reputation with international airlines is at risk, says action report.
‘Holy s***, I never expected that’: Big payday for Kiwi travel firm bought by global giant
Run out of an Orewa home, the business now has multi-billion-dollar backing.
Battleground route: Airline capacity to US soars on pre-Covid levels
Links to North America surge this summer as capacity nears pre-pandemic levels.
High travel costs locked in as air travel heads back to pre-pandemic levels
Study shows the eye-watering increases in airfares in this region.
Watch: Taika Waititi doubles down on promoting Aotearoa to tourists
The Hollywood A-lister is part of a new push to boost visitor numbers here.
Airline add-ons: The extras costing passengers billions
How ancillary revenue helped power up airlines including Air NZ after Covid.
How NZ can win in high stakes battle for business events worth $2.7 trillion
If you're running the second best meeting in your field, you're in danger of extinction.
Airfare wars: New carrier puts more capacity on popular US route
US airline responds to strong booking for new route before debut flight.
Jetstar gears up for school holiday, slashes airfares
Airline takes a pop at rival Air NZ with $30 fare promotion.
Airlines and Auckland Airport trade blows over travel chaos
Airlines say service unacceptable but airport says flight delays big problem.
Auckland Airport chaos: ‘It just looks so bad for the gateway’
A tourism leader is worried a potentially busy season is off to a bad start.
Flight Centre global brand boss: How to make the best of good deals coming back
Air fares are showing signs of easing
The $360 payout: Are you in line?
It is New Zealand’s largest dividend payout, with more than $2b paid out since 1994.
Qantas keeps the faith in Warriors making the NRL grand final - with an out clause for fans
The airline is temporarily knocking down the price of fares across the Tasman.
Cruise season bonanza: Record summer in store
Australasia is seen as among the most vibrant, although the impact of ships is questioned.
Fresh blow for Qantas: Court finds airline illegally sacked 1700 workers
Under-fire airline suffers a fresh blow as court rules on mass sacking.
Air NZ engine issues worse than feared: What’s behind the problems?
Airline among more than 50 carriers hit with disruption stretching into next year.
Air NZ warns of ‘significant’ disruption due to engine issues
Pratt & Whitney engine maintenance problems are causing problems around the world.
Giant new operator for ultra-luxury Kauri Cliffs and other Robertson Lodges
Hong-Kong based manager sees big future in Aotearoa's ultra-luxury market.
Why this ultra-luxury cruise company likes rising interest rates
The cruise line caters for the top 1 per cent of the world's wealthy.
Qantas in court over claims of selling flights that would never take off
Airline kept selling tickets for an average of more than two weeks, says ACCC.
Direct flights between New Zealand and India a step closer
Governments sign deal that opens code-share opportunities and non-stop possibility.
Ramp rash: Air NZ working with Boeing experts to fix ding to Dreamliner
Service vehicles hitting parked planes is a multibillion-dollar problem.
Bumpy flying: Air NZ faces up to the real cost of going green
Airline falls well short of jet fuel replacement target after supply problems.
Air NZ boss on why he won’t be matching Qantas’ loyalty giveaway
Greg Foran says he has to consider all stakeholders.
What’s driving Air NZ’s massive profit and can the good times keep rolling?
Air fares have climbed by up to 35 per cent in the past three years.
Qantas swings to massive profit, rewarding staff with A$340m in payouts
The Australian national carrier bounces back from the pandemic.
Air NZ profit hits $585m as revenue soars, staff get $1950 bonus
Airline battles back from Covid lows as tailwinds fuel growth.