The customer is always right. Yeah, wrong
What happened to the "if it's not right we'll put it right" mantra?
AdvertisementAdvertise with NZME.
Latest fromBest of Business Analysis
Mathew Pottinger: Green's new GMI policy will perpetuate the welfare trap
The Green's GMI policy will have side effects which could make poverty worse, not better.
Are low interest rates causing inequality? We asked Adrian Orr
Economy Hub: Reserve Bank Governor talks, interest rates, dollar and social inequality.
Juha Saarinen: Why we should say no to AI Robojudges
What could possibly go wrong if you take an AI and feed it with decades of legal data?
Roger Partridge: Silver lining to border debacle
New Zealand's 'gold standard' quarantining was shown to be fool's gold.
Barry Colman: Getting rich isn't what it was
Who'll pay the tax bills when profit is a dirty word?
Comment: Covid-19 sees us fall in love with plastic again but now's the time to look at alternatives
Comment: Steve Carden slightly horrified by collection of plastic containers in lockdown.
Mary Holm: Paying KiwiSaver for the over-65s? There are better uses for Govt money
Should Government KiwiSaver contributions continue past the age of 65?
Oliver Mander: NZ v the Aussies - at investment, we're not even close
Why do so many NZ companies choose to list their shares on the Australian market?
Pattrick Smellie: Marsden Pt refinery on borrowed time
New Zealand's only oil refinery is now on borrowed time.
Brian Fallow: If the future seems grim, look where we started from
Statistics going in wrong direction, but it's worth remembering where they started from.
David Parker: Open trade doors critical
We are in a crucial time for the international trading system.
Gary Rohloff: How business owners can recover post-Covid
COMMENT:Many businesses are still battling for survival against the economic storm clouds.
Ben Kepes on immigration: Don't let Covid take us back to the past
Let's honour our past, but do so by embracing what, and who, New Zealand is today.
Tim Pointer: Most entrepreneurs' dirty little secret
It's all too easy to look at successful entrepreneurs and think they have it all together.
Juha Saarinen: Gripping the Lite fantastic - a foray into affordable 5G
Trying out some 5G capable handsets.
Oliver Hartwich: The West in a new cold war with itself
Today's West is far less united, both externally and internally.
Ben Kepes: Covid-19 exposes NZ's fragile outsourcing model
COMMENT: Is it time to become more self-dependent, wonders Ben Kepes.
Sasha Borissenko: Which smaller law firms took the wage subsidy and why
Smaller law firms on the wage subsidy and how they are navigating Covid-19
Paul Matthews: The robots are coming, and we're not ready
What we need from the govt's sweeping Review of Vocational Education.
Mary Holm: Dipping a toe in bitcoin's risky waters
Take a punt on cryptocurrency if you must. But don't go in too deep.
Bruce Cotterill: How to turn scarcity into advantage
COMMENT: Consumers of going without during lockdown offers a lesson for businesses.
David Cunliffe: Covid-19 and the plan to turn NZ into a global business powerhouse
New Zealand has to seize its opportunity as a global haven, writes David Cunliffe.
Brian Fallow: The rocky road to today's NZ
New book details the many setbacks that have interrupted NZ's growth.
Fran O'Sullivan: A billion dollars to make the border safe? It's worth it, Grant
Last thing business needs is bureaucratic incompetence exposing them to future lockdowns
Continuous Disclosure: Market moves for Aroa Biosurgery, Fonterra and Abano
Keeping you in the know on the biggest market moves.
Victoria Young: NZ's biggest recruiter has its work cut out
What does a world of layoffs mean for the country's biggest labour hire firm?
Oliver Mander - the company that just keeps on delivering
Mainfreight is far and away the largest logistics company listed on the NZX.
Fran O'Sullivan: Rob Fyfe departs - when offers of goodwill get the cold shoulder
Government may be willing to listen to business, but not to take action.
My husband and I lost our jobs - what should we do about KiwiSaver?
Shares have plunged, bounced back, then slipped again. No one knows what comes next.
Barry Colman: Ah, the glorious days of the great patriotic battle against Covid-19
We had to Unite Against Covid, that's what the Government told us. Those were the days.
Pattrick Smellie: Getting back to the burning issue
It has to be asked whether a return to any level of lockdown would succeed.
Cold shoulder: Rob Fyfe departs business advisory role with 'no thanks' from PM
Top businessman Rob Fyfe has effectively been 'cold-shouldered' by the Prime Minister.
Comment: The recession's threat to hopes of a green revolution
Sustainability is less of priority when money is tight, writes Murray Streets.