Debbie Mayo-Smith talks about five customer service gems.

Like three quick wickets in a test match on an otherwise lifeless pitch, this week's monetary policy statement suddenly has a bit of an edge to it.

Why do we have so few IPOs in New Zealand? The NZX will have only three main board IPOs in the current year compared with 12 in 2014 and seven in 2013.

COMMENT: Do your children dream of receiving water balloons and unicorns for Christmas? Get real, Diana Clement writes.

OPINION: The savings you can make shopping around for insurance are certainly worth the hassle, writes Mary Holm.

Current affairs programme would be 100% taxpayer funded.

Reserve Bank governor Graeme Wheeler will be acutely conscious that inflation for the past year has been below the 1 per cent bottom of the bank's target band.

Investing in small caps need not be a volatile experience, you just need to focus on the right stocks, Mike Taylor writes.

Small Business editor Caitlin Sykes talks to business owners Dana Johnston and JP Schmidt about dealing with the lead up to Christmas.

There are only a few short weeks till a brand New Year begins on 1 January 2016. Here are three success strategies to put into action in December.

This week, Small Business editor Caitlin Sykes talks to business owner Thomas Rodda about dealing with the lead up to Christmas.

Small Business editor Caitlin Sykes talks to business owners Lesley Carroll and Samantha Kooiman about dealing with the lead up to Christmas.

More than a few business leaders will be quietly enjoying the troubles of the world's first publicly-listed law firm, writes Christopher Niesche.

Debbie Mayo-Smith talks ideas and strategies to make your online newsletter more valuable.

Tom Hartmann gives 12 tips of Christmas to help save a penny or two.

COMMENT: The line between a good profit and a poor one is now so fine that we regularly hear retailers blaming the weather for bad results, writes Liam Dann.

OPINION: Debates over "unconscious bias" are de rigueur in "people" circles. But plain "sexism" has more cut-through, Fran O'Sullivan writes.

Mary Holm talks enjoying wealth, insurance brokers and property woes.

Traditional media are adapting as they strive to hold on to their share of advertising dollars with digital and video markets continuing to rise.

Jolie Hodson's best career moves have come from a leap of faith into the unknown.

Households and most businesses face higher power and fuel bills under proposed changes to the emissions trading scheme.

I'm delighted with the comments coaching clients make after they start applying more focus in their daily time management choices, Robyn writes.

Annabel Langbein's plans to further develop the Dublin Bay property she owns with husband Ted Hewetson have been put on hold.

Graham McGregor talks ways to get good leads for your website.

Low interest rates give you a sweet opportunity to pay down debt and get ahead.

Liam Dann asks, when do we reach peak cranes? At what point do the silhouettes on the skyline become an ominous warning of an impending economic crash rather than a sign of economic confidence?