Traveller uses ChatGPT to write ‘passively aggressive’ complaint to airline
'I am writing to express my extreme frustration and disappointment,' the AI chatbot wrote.
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Latest fromAviation
Private jumbo jet scrapped after just 30 hours in the air
Parts from the luxury jet liner have a future flying parcels rather than Saudi royals.
Air New Zealand discount fares for Gisborne and Napier flights extended
Fares to and from these destinations will be reduced for the rest of February.
Aerial photos show scale of disaster in Gisborne
Civil Defence is running fly-overs of Tairāwhiti to assess the cyclone damage.
China's brazen balloon move sparks diplomatic firestorm, but what does it mean?
Strategic analysts are struggling to come to grips with what China's incursion means.
Bizarre hobby group twist in ‘UFO’ downing
A case of mistaken identity may have caused a hobby balloon group to be caught in drama.
Air NZ passenger 'boiling with anger' after 16-hour flight to nowhere
The affected passengers have all been rebooked on flights, the airline says.
Biden says US developing ‘sharper rules’ on unknown aerial objects
The "spy" balloon saga has escalated tensions between the US and China.
All flights diverted from Germany's busiest airport by IT glitch
Germany’s air traffic control began diverting all flights away from its busiest airport.
Climate Crisis: Air NZ sustainability boss Kiri Hannifin on the race to clean up aviation
Cutting emissions from flying is a huge technological challenge, says Air NZ.
US traveller's bag flown to Tahiti rather than Auckland as a result of Cyclone Gabrielle
The couple were shocked to see their Apple Tags show up on the French Polynesian Island.
Cyclone Gabrielle: Prime Minister surveys damage over Gisborne
Hipkins says restoring infrastructure in isolated Gisborne towns a 'very big challenge'.
Top flight: The leading airlines revealed by global experts
Airlines flying to New Zealand take top awards in leading ranking.
Watch: Passengers see SpaceX rocket launch from plane window - 'Awesome’
Lucky travellers travelling over Cape Canaveral were in the right place a the right time.
United Airlines passengers recall horror nosedive on Hawaii flight
Flight data revealed the plane went into a 10-second nose-dive.
Air NZ mercy mission to storm-hit Gisborne
Airline's recovery starts again after setback yesterday.
Heavy metal: Qantas brings in A380 to clear backlog across the Tasman
Australian carrier hoping to clear backlog within days.
‘Adulting is hard’: Passenger sassed by Ryanair on Twitter
The airline pulled no punches with it's fiery reply.
Sky full of 'flights to nowhere' during Auckland's rough flight restart
The tail of Cyclone Gabrielle caused chaos yesterday with 14 international diversions.
Cyclone Gabrielle: Flights through Auckland Airport resume
After a stuttering start, services are being restored but some cancellations persist.
Qantas calls for crew who took redundancies to come back
'In profit' Qantas is asking crew members who took redundancies or resigned to come back.
Cyclone Gabrielle: Inside Air NZ’s recovery airlift for 35,000
Airline customer chief urges patience and says contact centre boosted.
Auckland Airport warns worst is yet to come, 45k passengers already disrupted
Airlines including Jetstar have canned flights through Auckland because of the cyclone.
What do to if your flight is cancelled by a storm
Step one, don't call the airline contact centre.
Cyclone Gabrielle: Air New Zealand asks all passengers to reconsider travel
Aussie traveller defers trip after non-essential travel warning
Jetstar launches Valentine’s seat sale as airlines batten cyclone hatches
Jetstar launches V-day seat sale, but there may be trouble ahead for travel lovers.
Airfare pain: Why Air NZ yields are sky-high
Passengers are being walloped as Air NZ makes hay with fewer competitors here.
US says China balloon was for spying, part of huge aerial programme targeting 40 countries
Similar balloons have floated over five continents, the US says.
Shock departure: Travel firm boss out as firm restructures executive roles
Travel industry veteran says announcement a shock to many.
New info emerges as Kiwi pilot taken hostage in Indonesia
Group of tradies rescued in a search for a NZ pilot taken hostage by rebels in Papua
Qatar investigates 'near miss' takeoff from Doha after plane falls 300m
The 787 came within 250 metres of the ocean in an unexpected nosedive.
‘Strong indications’ Putin approved missile supply, as MH17 inquiry ends
But insufficient evidence to prosecute Putin or other suspects and inquiry suspended.
Future of flight: Air NZ goes global for zero-emissions planes
Airline hopes to replace existing regional planes with sustainable aircraft from 2030.