Frustrated passengers have slammed Air NZ for poor customer service, lack of communication and sympathy, as another plane is delayed overnight in Hong Kong.

Air New Zealand has issued an "unreserved apology" to 227 passengers caught up in a two day delay from Hawaii, and offered $1000 compensation.

The top American airlines are making more money than ever - but don't expect it to mean lower prices for passengers.

A faulty indication system prompted Air New Zealand pilots to abort take-off during departure from Hawaii last night.

A Dutch-led investigation team including 11 Australian police officers has had to abandon a plan to visit the MH17 crash site in eastern Ukraine due to safety concerns.

Malaysian Airlines is set for a brand overhaul after two major tragedies in the last six months, it emerged today.

Ten days after the shooting down of MH17, Anthony Maslin and wife Rin Norris are living a "hell beyond hell".

Vladimir Putin is facing a multimillion-dollar legal action for his alleged role in the shooting down of a Malaysia Airlines passenger jet over eastern Ukraine.

Dizzying aerial shots of wide, sweeping landscapes used to be the exclusive domain of big-budget film productions with a helicopter, but not any more.

Aviation authorities are writing new rules on drones prompted by fears about safety in the skies, and privacy concerns.

Malaysia Airlines' website has gone dark. In keeping with airline practice after a crash, its special "dark site" is free of logos and the imagery of its standard home page.

This year is the deadliest for air disasters since 2010, but Kiwi aviation experts say passengers are still statistically unlikely to die in an aircraft crash.

The Perth-based parents of a woman believed to be an MH17 crash victim are on their way to the Ukrainian crash site, still believing she's alive.

After two tragic incidents within months involving Malaysia Airlines, hundreds of Kiwis have gained refunds for flights with the company.

In the agonising quest to pin down exactly what happened when Malaysia Airlines Flight 17 went down over Ukraine last week, Web archivists and other digital sleuths are playing an unusual — potentially pivotal — role.

Malaysia Airlines has told New Zealand travel agents its government owner is committed to ensuring its long-term future as the national carrier.

A call by the chief of Emirates for a global summit of carriers to tackle new threats to planes has been met with a muted response from the body representing airlines.

A woman who died in a mid-air collision had noticed flaws in the aviation industry and was trying to make changes, according to her father.

The Dutch military plane that will transport the bodies of those who died on MH17 has landed in the Ukraine city of Kharkiv.

Australian officials are set to start the grim task of identifying the victims of the MH17 crash, backed by a UN Security Council resolution endorsing full international co-operation.

A senior Russian officer has claimed that a Ukrainian military jet was flying just a few kilometres from the Malaysian Airlines plane minutes before it was downed.

Auckland psychologist Grant Amos believes the disappearance of Malaysia Airlines flight MH370 in March proved more troubling to nervous passengers.

A source has told the Herald the latest disaster to strike Malaysia Airlines has left some crew too scared to fly.

Malaysia Airlines shares halted their dramatic slide yesterday but speculation about the airline's future grew.

Families of MH17 victims have urgently cancelled their loved ones' credit cards and mobile phones amid reports of looting at the crash site.