I'm sure you know the feeling. You're sitting in your seat in the plane, watching passengers walking down the aisle, wondering who'll be sitting next to you...

London Heathrow, with its long queues, surly staff and clapped-out amenities, is the airport our readers most like to avoid.

A small plane on a scenic flight forced an Air New Zealand Airbus A320 to take evasive action over Auckland - terrifying passengers, who clung to their seats as the big plane sharply changed course.