600 cases at Auckland as Qantas lost baggage mounts on both sides of Tasman
Qantas sends additional team members to Auckland to deal with backlogs.
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Airline refuses passenger's $5m violin as carry on - takes 8hr bus trip instead
The musician refused to check the one-of-a-kind Stradivarius into the cargo hold.
Serious concerns over safety item regularly taken from aircraft
Airlines have seen an alarming rise in these items walking off planes.
Traveller uses ChatGPT to write ‘passively aggressive’ complaint to airline
'I am writing to express my extreme frustration and disappointment,' the AI chatbot wrote.
Passengers separated from bags and prescription drugs in luggage-handling chaos
Backlogs of mishandled bags have caused anxiety for travellers with missing prescriptions.
Hapless passenger watches lost wallet travel to 35 cities on plane
'Do I get to keep all the miles that my wallet is accumulating?'
One of the world’s biggest airports admits it massively failed in 2022
'2022 will go down in our history books as a bad chapter,' said the airport's CEO.
Private jumbo jet scrapped after just 30 hours in the air
Parts from the luxury jet liner have a future flying parcels rather than Saudi royals.
Air New Zealand discount fares for Gisborne and Napier flights extended
Fares to and from these destinations will be reduced for the rest of February.
Air NZ passenger 'boiling with anger' after 16-hour flight to nowhere
The affected passengers have all been rebooked on flights, the airline says.
16-hour flight to nowhere: Air NZ's NYC-bound flight forced back to Auckland
Airline decides to wait out problems in New York at home base.
All flights diverted from Germany's busiest airport by IT glitch
Germany’s air traffic control began diverting all flights away from its busiest airport.
Climate Crisis: Air NZ sustainability boss Kiri Hannifin on the race to clean up aviation
Cutting emissions from flying is a huge technological challenge, says Air NZ.
US traveller's bag flown to Tahiti rather than Auckland as a result of Cyclone Gabrielle
The couple were shocked to see their Apple Tags show up on the French Polynesian Island.
Top flight: The leading airlines revealed by global experts
Airlines flying to New Zealand take top awards in leading ranking.
‘Absolute chaos’: Air NZ passengers caught in huge queues
Passengers are stuck in 45-minute queues as the airline attempts to process bags.
Bizarre topless protest: Woman demands entry to Aeroflot cockpit
Passengers aboard the Stavropol to Moscow service were shocked by the bizarre protest.
Watch: Passengers see SpaceX rocket launch from plane window - 'Awesome’
Lucky travellers travelling over Cape Canaveral were in the right place a the right time.
United Airlines passengers recall horror nosedive on Hawaii flight
Flight data revealed the plane went into a 10-second nose-dive.
Air NZ mercy mission to storm-hit Gisborne
Airline's recovery starts again after setback yesterday.
Heavy metal: Qantas brings in A380 to clear backlog across the Tasman
Australian carrier hoping to clear backlog within days.
‘Adulting is hard’: Passenger sassed by Ryanair on Twitter
The airline pulled no punches with it's fiery reply.
Sky full of 'flights to nowhere' during Auckland's rough flight restart
The tail of Cyclone Gabrielle caused chaos yesterday with 14 international diversions.
Cyclone Gabrielle: Flights through Auckland Airport resume
After a stuttering start, services are being restored but some cancellations persist.
Qantas calls for crew who took redundancies to come back
'In profit' Qantas is asking crew members who took redundancies or resigned to come back.
Chaos for flyers again: Auckland Airport flights suspended because of ground-handling safety fears
Four domestic services were able arrive at the airport today as winds disrupted travel.
Cyclone Gabrielle: Inside Air NZ’s recovery airlift for 35,000
Airline customer chief urges patience and says contact centre boosted.
Auckland Airport warns worst is yet to come, 45k passengers already disrupted
Airlines including Jetstar have canned flights through Auckland because of the cyclone.
What do to if your flight is cancelled by a storm
Step one, don't call the airline contact centre.
Cyclone Gabrielle: Air NZ to resume flights Tuesday as storm passes
Some 10,000 international passengers have been disrupted by the cyclone in Auckland.
Air New Zealand NZ1 diverts to Rarotonga, Auckland Airport braces for cyclone Gabrielle
The ultra-long-haul NZ1 from New York has diverted to Rarotonga to avoid storms.
‘It’s like trying to thread a needle’: Air NZ boss on cyclone-forced flight cancellations
Scores of flights cancelled but some long-haul flights still getting into Auckland.
Cyclone Gabrielle: Air New Zealand asks all passengers to reconsider travel
Aussie traveller defers trip after non-essential travel warning