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Airlines: Caring and sensitive to officious and obstructive
Air New Zealand deals with nearly 4000 people in grief a year, some of whom have shared their tales with the Herald.
Grieving son 'sickened' by Air NZ demand
A grieving son says he was sickened when Air NZ said it needed to see a death certificate before it would change his flights.
<i>Editorial</i>: Pacific Blue - it was good while it lasted
In hindsight, airline passengers may well look back on the period between 2007 and 2010 as a golden age for travel in New Zealand.
Fare rise tipped as Pacific Blue exits
Domestic airfares are likely to rise because of Pacific Blue's departure from NZ and despite Jetstar's expansion plans, Consumer NZ says.
Taxes keep cost of Aussie flights high
Taxes and security levies are keeping the cost of flights to and from Australia at unfairly high levels, according to a travel agent.
Pacific Blue axing NZ domestic flights
Budget airline Pacific Blue is to stop flying New Zealand domestic routes.
High life brought down to earth
Frustration is a familiar emotion to passengers who fly often - so just imagine how it afflicts the most frequent flyers of all, the cabin crew.
Air NZ pilot found dead after week-long search
The death of an Air NZ pilot, found after he went missing on a bush walk last week, is "not suspicious", say Hong Kong police.
Hong Kong police find body of missing pilot
The body of an Air New Zealand pilot who went missing a week ago while trekking in rural Hong Kong has been found, police said today.
Hunt for missing Air NZ pilot in final days
Hong Kong police will continue to look for missing Air NZ pilot until at least tomorrow night despite reports that the search has been scaled back after six days of searching.
Hat not missing NZ pilot's, police say
A hat found in the search for an Air New Zealand pilot missing in Hong Kong is not his, local police say.
Qantas sells passengers' lost property to staff
Property left behind by Qantas passengers - including phones and computers - is regularly auctioned off to airline staff.
Family fly to aid hunt for pilot
The Air New Zealand pilot missing on a hiking trail in Hong Kong is well-versed in survival techniques, the airline's chief pilot says.
Air NZ wants suspended pilot named
Air NZ is unhappy about the suppression of the name and employer of an airline pilot fighting to keep his job after he was sacked amid allegations of alcohol and drug abuse.
Farmers say Jetstar border plan 'short-sighted'
Jetstar's calls to scrap immigration checks on the Tasman have sparked biosecurity fears from Federated Farmers.
Air NZ pilot missing in Hong Kong
More than 50 emergency workers, tracker dogs and a helicopter have been searching for an Air NZ pilot who went missing on a tramp in Hong Kong.
Pilot grounded in drugs, drink inquiry
An airline pilot has been grounded and is under investigation after allegations of alcohol and drug abuse, including the suspected supply of an illegal substance to a female cabin attendant.
Pacific aid boost targets fisheries watch
New Zealand will boost the monitoring of Pacific fisheries to help an industry that loses more than $400 million a year because of poor enforcement.
Airline wants checks axed to save passengers $94
Almost $100 would be cut off a return airfare to Australia under one airline's plan to simplify transtasman travel.