Seven hours on the phone: Air NZ apologises to customer left in limbo
A customer was left without a flight plan after Chicago to Auckland service was cancelled.
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Latest fromAir New Zealand
Air New Zealand versus Jetstar: Which airline’s the most reliable right now
A hit to reliability comes as Air NZ is pushing up prices on domestic routes.
Air NZ faces strict new instant refund rules for US flights
Passengers are in line for hundreds of millions in refunds a year.
Stock Takes: Market doldrums, big payday for UBS, banks to report
A struggling sharemarket is pricing in NZ interest rates staying higher for longer.
Why Air New Zealand fares are heading up - again
As the latest increase hits local travellers, what are Air NZ's long-term challenges?
Air NZ reveals shake-up of Aussie, Pacific flights
The changes will come into play from June 11.
Air NZ's big Seats to Suit overhaul: What passengers need to know
The changes are the biggest since Seats to Suit was introduced in 2010.
Air NZ blames market conditions for $40m-$50m cut in pre-tax earnings guidance
Worsening market conditions are likely to hit the airline's pre-tax earnings this year.
Weather woes: Fog scuppers flights in south, heavy rain and thunderstorms for north
Fog in Chch that affected or forced cancellation of more than 40 flights has now cleared.
Air NZ warns travel agents of increase in domestic fares
Airlines are not putting a percentage figure on increases, saying pricing will be dynamic.
Air NZ extends pause on Chicago service, confirms return to Hobart and Seoul
Airline will wait for delivery of new Dreamliners before resuming flights.
'Snapped in half': Passenger breaks leg on seven-hour Air NZ flight
The injured tourist only had Panadol for the pain.
Air NZ passenger hospitalised after plane hits turbulence
A passenger on an Air NZ flight NZ65 from Bali to Auckland suffered a severe leg break after taking a tumble during the bumpy flight. Video / Supplied
Worse than supermarkets: Domestic airfare market ranked least competitive in survey
Airports in a battle with Air NZ say greater oversight of fares is needed.
The debate is over — this is the best seat to sleep on the plane
Next time you book a flight, hone in on this row and seat.
Queenstown crosswinds play havoc: Jetstar flight lands, Air NZ plane turns back to Auckland
Relief for passengers as plane successfully lands after two loops around the city.
Mechanical issue diverts Air NZ Boeing back to Auckland
The Air New Zealand Dreamliner turned back for Auckland shortly after take-off.
Big Qantas loyalty scheme shake-up for travellers
Air NZ rival's new platform is still being built 'to deliver to members in coming years'.
Drug addict used devastating 2023 storms to loot, wreck new homes
He also endangered an Air NZ flight. 'The potential for catastrophe was high,' judge said.
Urinating in a cup: Air NZ passenger fined for Sydney incident
Air NZ bans between five and 10 customers each month for disruptive behaviour.
Family anguish as Air NZ shocker sees passenger miss father’s funeral
A bereaved traveller spent 30 hours in transit on her way to Korea.
Soaring prices: Air NZ hits Koru members with 20% increase
Airline says steep price rise to cover increased costs.
Why all the fuss about Air New Zealand’s new food?
A new international business class menu but hard-hit domestic travellers left wondering.
Kiwi Onion Dip in business class? Air NZ menu revealed
The airline will showcase beloved Kiwi flavours in its latest menu.
Air NZ named best economy cabin by Airline Excellence Awards, despite delays
Air New Zealand has been named best economy cabin in the world for a second year running.
'Engineering issue' forces Air NZ Rarotonga flight back to Auckland
An Air NZ captain explains why Rarotogona-bound passengers were returned.
What was flying like in the 1980s? Air NZ releases rare archival photos
The airline has dug into the archives for a special anniversary.
Former Air NZ worker wins fight for compo after getting Covid-19 on the job
Former cabin crew member says Air NZ 'abused its privilege' in fight over compo.
This is the busiest day to fly during Easter and school holidays
It will be the busiest Easter and school holiday season since 2019, Air NZ revealed.
How Air NZ’s shrinking winter network is affecting passengers and the airline
Airline cites engine problems for Chicago pause after hot competition to US eroded yields.
The 302 million litre challenge: Why Air NZ must hunt overseas for sustainable aviation fuel
Lack of supply of green fuel here forces airline to look offshore.
Air NZ apologises after plus-sized flier kicked off plane
The woman was told it was unsafe to fly without booking an additional seat.
Air New Zealand checks Dreamliner pilot seats after Latam flight plunge
Evidence pointing to mishap on the flight deck as cause of Latam incident.
Airfare stoush: What’s driving the war over airline prices?
Airports and airlines are blaming each other for price rises.