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How Air NZ came back from the brink after $1b Covid blow
Airline in a sweet spot, but travellers face continued airfare pain.
Airline in a sweet spot, but travellers face continued airfare pain.
After a long wait, Air New Zealand’s extra-long A321neo has touched down in Auckland.
The result is a spectacular turnaround on last year's $367 underlying loss.
Airlines have seen an alarming rise in these items walking off planes.
Air New Zealand has launched its first flight conducted entirely in te reo Māori.
The affected passengers have all been rebooked on flights, the airline says.
Airline decides to wait out problems in New York at home base.
Cutting emissions from flying is a huge technological challenge, says Air NZ.
After a stuttering start, services are being restored but some cancellations persist.
Four domestic services were able arrive at the airport today as winds disrupted travel.
Airline customer chief urges patience and says contact centre boosted.
Airlines including Jetstar have canned flights through Auckland because of the cyclone.
Some 10,000 international passengers have been disrupted by the cyclone in Auckland.
The ultra-long-haul NZ1 from New York has diverted to Rarotonga to avoid storms.
Scores of flights cancelled but some long-haul flights still getting into Auckland.
Cancellations made on updated weather reports of Cyclone Gabrielle's likely impacts.
The international terminal saw chaos in the recent floods. But what's it like now?
Mishandled bags were water damaged this week. What can affected passengers do?
The airline says it is operating one of the biggest customer recoveries in its history.
Stranded passengers were told there were few available seats until next month.
Sometimes there is just no one to blame - so don't try.
9000 mostly international passengers have had trips affected by the Auckland floods.
Airport staff handed out thousands of blankets and hot meals to stranded travellers.
Latest CPI figures confirm travellers have suffered from eye-watering fares.
The passengers were delayed for a total of 48 hours.
Carrier releases details of sought-after flight, Air NZ steps up China services.
Airline will launch daily services in October.
Passenger shocked to find her belongings pilfered after the lost luggage 'rigmarole'.