Airport passengers' luggage soaked, bag backlog stored outside over weekend
Mishandled bags were water damaged this week. What can affected passengers do?
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Latest fromAir New Zealand
Air NZ borrows A380 to rescue passengers stranded by Auckland floods
The airline says it is operating one of the biggest customer recoveries in its history.
‘No flights until March’: Passengers stranded in Singapore after Auckland floods
Stranded passengers were told there were few available seats until next month.
Opinion: Don't blame staff for the weather
Sometimes there is just no one to blame - so don't try.
9000 Air NZ passengers trying to rebook flights to Auckland
9000 mostly international passengers have had trips affected by the Auckland floods.
Auckland Airport asks that only overseas flyers to visit terminal
Airport staff handed out thousands of blankets and hot meals to stranded travellers.
Airfare pain: Whopping surge in international prices
Latest CPI figures confirm travellers have suffered from eye-watering fares.
Passengers fuming after New York-Auckland flight delayed more than 48hrs
The passengers were delayed for a total of 48 hours.
Airline rebuild: Emirates starting second NZ superjumbo service
Carrier releases details of sought-after flight, Air NZ steps up China services.
Some airfare relief in sight as Delta takes on Air NZ to Los Angeles
Airline will launch daily services in October.
Ransacked: Passenger's lost luggage burgled, left outside Auckland home for days
Passenger shocked to find her belongings pilfered after the lost luggage 'rigmarole'.
Pilots call Covid experience 'surreal'
Re-opening of China to air travel without restrictions a major milestone.
Air NZ makes concessions to ensure premium customers keep their perks
Air NZ offers final Covid support so frequent flyers don't get downgraded.
Air NZ committing to net zero carbon emissions
Air NZ CEO Greg Foran talks on committing to net zero carbon emissions by 2050 or sooner. Video / NZ Herald
Flying's future: Air NZ CEO's predictions for 2023
Labour shortage, global economy slow down poses challenges for airline.
Radio host challenges Air NZ CEO over pram policy
“I challenge Greg Foran to try ... It just doesn't work!"
‘Bring a book’: Air NZ apologises for screen outage on 17hr flight
Comment: How passengers got hooked on in-flight entertainment.
Lost luggage saga: MP’s call for payout of travel claims
Travellers have experienced up to three-hour-long queues to locate lost luggage.
Missing bags misery: Airline group head ‘feels’ passengers’ frustration
Resources may be stretched even thinner with the return of tourists from China.
Holiday hell: Kiwi holidaymakers stranded as savage storms hit Canada
They wanted to take their baby son to the ocean for the first time.
How Air NZ executive Alex Marren takes on the turbulence
She’s Air New Zealand’s chief operating officer and this weekend the airline will be stretched with full flights and limited margin for disruption. Video / NZ Herald
Smooth operator: How Air NZ's Alex Marren takes on the turbulence
Airline COO has been on the frontline of some of aviation's worst crises.
Air NZ's big schedule shake-up: 2000 flights switched
Airline is build more flexibility into schedule in case of disruption.
Air New Zealand urges patience as crunch travel day looms
Tips to make busiest day as painless as possible.
Some Air NZ domestic flights cost hundreds of dollars more than competition as holidays loom
National carrier more expensive than Jetstar in pre-Christmas rush.
Mission NextGen Aircraft: Air NZ plans for planes of the future
Airline hopes to trial first zero emissions aircraft tech within years.
Travel crunch: Warning as Air NZ reveals busiest day of the year
Airline's plea: Plan ahead, add extra time, expect delays, be patient with airport staff.
Blue-sky thinking: Air NZ’s push to become the world’s leading digital airline
Airline is looking to position itself as a digital leader
Dynamic Business: Pandemic era lessons from the Big Apple
Air NZ was responsible for carrying a sizeable fraction of NZ’s Top 200 businesses.
What’s driving Air New Zealand’s surge in profits?
National carrier's upgrade comes as airlines around the world stage remarkable recovery.
Jet fuel debacle: Airline companies want answers, more resilience
Bad batch impacts lingering as jet fuel debacle raises eyebrows abroad.
Jet fuel rationing 'an issue the industry doesn’t need'
Maritime unions say it has taken only months for the wheels to come off the new system.
Jet fuel rationing: Airlines scrambling to avoid pre-Xmas cancellations
National says the Government should have done more to guarantee fuel supply