Mid-air horror: Panic on Air NZ flight from LA as masks drop, emergency declared
'This is an emergency. This is an emergency. Put on your mask,' passengers were told.
'This is an emergency. This is an emergency. Put on your mask,' passengers were told.
A woman flying on an Air NZ flight was subjected to inappropriate messages.
Man was put on hold for five hours as he tried to reach Air NZ following cancellation.
The airline said 100,000 customers would be affected by the reduced schedule.
By reducing the number of flights it will have crew on standby to cover illness.
Even Hilary Barry is not impervious to 'Recline Rage', but what can passengers do?
From a Victorville desert boneyard to Auckland - Air NZ is waking up its biggest planes.
Another airline serving Aotearoa - Singapore Airlines - scores best for reliability.
Samoa's borders officially open again next week - with the first flights from NZ full.
The airline is offering stranded passengers accommodation and alternative travel options.
Travellers waited for up to four hours today to get new flights scheduled.
Carrie Hurihanganui went from a flight attendant role to running Auckland Airport.
"We're not out of the woods yet," said AirNZ CEO Greg Foran.
Wait time doesn't need to be wasted time.
Customers have been unable to reschedule and cancel bookings over the phone.
Wild weather, sickness and engineering issues have forced flight cancellations.
"I'm expecting most people will want to come back to the industry that they loved."
The airline says surging illness is affecting passengers and staff.
The airline says it's been working on the 'best sleep in the sky'... And flying bunk beds.
Long haul travel will be different aboard Air NZ - but passengers are in for a wait.
Soaring demand for travel means Air NZ is pouring capacity into its network.
Thousands of Air NZ jobs were shed when Covid 19 reached New Zealand.
Turbulence ahead: "It's going to be volatile for a little bit longer yet".
Airline is enjoying strong demand for travel as restrictions ease.
Lucky passengers were treated to a preview of the Airline's new long-haul menu.
The airline is placing an increased focus on addressing its environmental impact.
The term "Fly-overs" was used to describe those bits of America travellers never see.
The PM also invited the talk show host to her wedding, which was postponed due to Covid.
Ongoing road and upgrade works could continue to cause traffic headaches.
He once starred in one of the Air NZ safety videos. He's now taking the airline to task.